General Manager

General Manager

Armstrong Arena (Plymouth, MA), Hetland Arena (New Bedford, MA) & Driscoll Arena (Fall River, MA)

Making our Community a Better Place Starts with You – Join our Team, Make a Difference!

Facility Management Corporation, known as “FMC Ice Sports” was formed in 1992 to deliver high quality ice sport facility management and operations, as well as ice-based programs that benefit our communities and promote interest in both hockey and skating. We have established a record of quality operations and have grown to be the largest operator of public arenas in the United States. FMC operates 25 public ice skating arenas across the state of Massachusetts in long-term partnership agreements with the Commonwealth and various municipalities as well as educational institutions.

Job Responsibilities:

The General Manager is responsible for delivering a high quality, well-maintained facility, focusing on ice quality, operations, safety, fiscal health and customer satisfaction. In addition, they are responsible for developing a highly trained and customer focused staff that will help build customer loyalty and repeat business. Must work closely with the FMC Maintenance team, Programming team and Senior Management to accomplish these objectives. The General Manager shall be assigned to oversee the operations of multiple FMC facilities. This will include a split of shift coverage and administrative duties. Administrative duties shall include payroll, hiring, performance management, scheduling, and training. Shift Coverage duties shall include ice maintenance, PMs, and policy enforcement.

Key Areas of Responsibility:

1. Operations/Facilities Management
2. Staff Management
3. Programming
4. Customer Service

Position Details:

Full-time position. Eligible for medical, dental, vision, HSA, 401K, and earned time after eligibility period is met.

Preferred Skills And Qualifications:

• Minimum 5 years’ experience in the operation and/or management of ice arena facilities with at least 2 years in a supervisory capacity.
• Skating or hockey skills and experience supporting program efforts preferred.
• Certification in Ice Arena Management, Operations, or Programming issued by iAIM, USIRA or ORFA preferred.
• Must be a self-starter with ability to analyze situations and develop solutions to problems with minimal supervision.
• Must possess strong organizational skills with the ability to prioritize multiple tasks and manage time effectively.
• Ability to develop \”out of the box\” ideas for increasing facility usage, sales and controlling costs.
• Must possess outstanding interpersonal skills to motivate and lead a team.
• Ability to communicate effectively both verbally and in writing, with a variety of individuals and groups, interested in recreational matters, representing different interests.
• Flexibility to work varying hours especially as seasons and service needs change.
• Must have a valid Driver\’s License and comply with the safety regulations regarding operation of an ice resurfacer and ice edger.

Compensation: Base pay range: $75,000 – $85,000 annually.

*Eligible for annual increase of 2% – 4% based upon performance. Eligible for year-end discretionary bonus. Individual compensation packages are based upon various factors unique to each candidate.*

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. All offers are contingent upon passing a thorough background check including a CORI, SORI and National Criminal History Background check. FMC Ice Sports is an Equal Opportunity Employer. #J-18808-Ljbffr