Hard Services Facilities/ Contracts Manager

For a leading global hard service FM company that offers fantastic further training and development. The purpose of this position is to manage and coordinate the fulfilment of the organization's contract requirements, providing leadership, management, and development of a defined contract, ensuring operational and financial commitments are met and exceeded.

Role Summary

• Responsible for the contract management of the staff, operation and maintenance of all services, project works and building performance.
• Daily management of the Engineering team including compliance with disciplinary processes and procedures.
• Direct, instruct and manage all staff under their control as well as SSPs ensuring compliance with working practices.
• Complete the weekly operations report to the client and attend weekly operations meetings, client meetings as requested, in conjunction with the client.
• Ensure that all matters that may impact the smooth running of the building and facilities are immediately reported to both internal team and the contracts Senior Management.
• Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and the Area Manager on all aspects of contract problems (defects & deficiencies).
• Ensure that all staff within their control are conversant with the operation and control of critical and non-critical systems installed within the portfolio.
• Ensure quality is maintained throughout the facilities.
• Ensure business policies and processes are effectively communicated and implemented within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Work with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Develop contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensure a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.

Experience Required

• Experience in Facilities Management, Building Services or Critical Environments.
• Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• A good level of English and Mathematics required.
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.