Contract Manager - Building Services

Based in London

Role Summary

• Responsible for the contract management of the staff, operation and maintenance of all electrical and mechanical plants/services, project works and Building performance.
• Daily management of the Engineering team including compliance with company disciplinary processes and procedures.
• Control and monitor the performance of specialist service providers and subcontractors.
• Direct, instruct and manage all staff under their control as well as SSP's ensuring compliance with working practices.
• Complete the weekly operational performance reports to the client and attend weekly operations meeting, client meetings as requested, in conjunction with the client.
• Ensure SLA, KPI and audits scores are upheld to the agreed minimum standard and reported to the client on a regular basis.
• Report all matters that may impact the smooth running of the building and facilities immediately.
• Conduct regular reviews of operating procedures making recommendations for improvement with appropriate working practices and emergency/contingency procedures within the critical systems.
• Liaise and keep informed both the client and the company Area Manager on all aspects of contract problems (defects & deficiencies).
• Continuously drive innovation, ESG and social value for both clients and company.
• Ensure that all staff within their control are conversant with the operation and control of critical and noncritical systems installed within the portfolio.
• Maintain quality throughout the facilities.
• Communicate and implement business policies and processes effectively within the contract.
• Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
• Work with other Operations Managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Plan and successfully deliver annual black building test and provide a comprehensive report to the client following completion.
• Develop contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to meet statutory, policy and contractual commitments.
• Maintain a customer focus within all areas of operational activities, and ensure effective relationships with key client contacts.
• Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward.
• Deliver effective business communication through advice, review, leadership and direct contribution to management and team meetings, briefings, consultation forums, correspondence, publicity, monthly and ad-hoc reporting and other publications, as appropriate.
• Provide a learning environment, and appropriate training and development planning. Ensure basic training needs are delivered, employees are fully competent to undertake their roles, and are able to reach their full future potential.
• Demonstrate a willingness to attend on and off site training for plant and systems as they are installed. This may require nights away from home.
• Drive quality, innovation and continuous improvement.

Experience Required

• Experience in Building Services industry.
• Completed recognised formal Electrical or Mechanical training to at least city and Guilds level, preferably ONC/HNC or Higher.
• Strong communication skills. Ability to lead, motivate and direct a team of technicians/operatives.
• Possess an understanding of Health and Safety issues, NEBOSH / IOSH, or equivalent formal training would be desirable.
• Conversant with Microsoft Office (Word, Excel, Outlook, PowerPoint).
• A good level of English and Mathematics required.
• Financial acumen with experience in running P&L consisting of multiple clients/stakeholders.
• Experience in CAFM and management systems.
• Strong organisational and communication skills with the ability to prioritise workloads.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.