Technical Account Manager
Based in the Southampton Area
Purpose of the role
As a Technical Account Manager, you will be responsible for delivering the full suite of FM services to one of our key client’s, working in partnership with all stakeholders to ensure a 5 Star service is always delivered and maintained.
Constant innovation is key to our long-term success, and within the role you will be responsible for improving both operational and commercial performance through best practice, operational excellence and identifying opportunities for introducing new service lines and product offerings.
The role of the Account Manager will be to supervise, plan, and co-ordinate all aspects of System Operations, Hard Service delivery. Planned Preventative Maintenance (PPM), Reactive Maintenance, M&E and Help Desk Calls, and Small Project Works having full managerial and financial responsibilities.
Key responsibilities are as follows:
- Responsible for the day to day running of both the hard services, organising the site team and supply chain in order to meet contractual outputs and objectives
- Maintain customer relations including progress meeting, site visits, and obtaining referrals
- Managing & having accountability for the P&L and maintaining agreed profit margins
- Managing a team of soft services professionals and M&E engineers and contract support workers effectively to maximize the performance of the company
- Assist in the preparation of standard operating procedures, emergency and contingency plans
- Ensure the provision of healthy and safe working conditions and regularly review the H&S policy
- Ensure that opportunities for the strategic development of the contract are exploited, to deliver increased turnover and profitability, and make sure that contracts are re-won on re- tender
Person Specification
- Interested candidates must possess quantifiable experience within a similar role, delivering into a critical workplace environment.
- Knowledge of Hard Services is essential, qualifications at HND or higher electrical or mechanical bias is desirable.
- A qualification in health & safety (NEBOSH, IOSH) is desirable
- Strong commercial acumen is essential, and experience of managing a P&L is preferable.
- Excellent communication and management skills are essential
Account Manager in Southampton employer: Facilities management intrapreneur ltd Careers
As a Business Development Manager in London, you will thrive in a dynamic work culture that prioritises collaboration and innovation. The company offers competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring that you can develop your skills while contributing to meaningful projects in the Facilities Management sector. With a focus on building strong relationships and a commitment to excellence, this role provides a unique chance to make a significant impact within a supportive and forward-thinking environment.
Contact Details:
Facilities management intrapreneur ltd Careers Recruitment Team
