At a Glance
- Tasks: Manage client accounts for TV and film productions, ensuring top-notch service delivery.
- Company: Join a dynamic company listed on the London Stock Market, specialising in vehicle hire for productions.
- Benefits: Enjoy 29 days holiday, pension scheme, and access to wellness programmes.
- Other info: Flexible hours, travel opportunities, and excellent career growth await you!
- Why this job: Be at the heart of the film industry, building relationships and making an impact.
- Qualifications: Strong communication skills, attention to detail, and a proactive attitude are essential.
The predicted salary is between 36000 - 44000 £ per year.
Facilities by ADF have an exciting opportunity to join the team.
Location: Bridgend, South Wales, CF35 5LJ
Salary: Competitive with Benefits package
Hours: 9-5 Mon-Fri (flexibility required to take calls)
About Us:
An exciting opportunity to join an expanding company that has achieved listing on the London Stock Market. Facilities by ADF plc provides serviced vehicle hire for television and film productions in the UK and Europe, specialising in on-location support for dramas and major features. The company has big development plans due to the continued growth of the Film and TV industry and the company acquisition. Salary is based on a grading system dependent on experience and performance – further details to be discussed at interview.
The Role:
Our Account Managers are the link between our clients (the TV and Film production teams) and the facilities by ADF support teams which are spread across two locations, Bridgend and Longcross, Surrey. This position would suit someone who has excellent customer service skills, attention to detail and for whom going the extra mile comes naturally. The role is based in Bridgend; however, there will be some requirement for occasional travel and overnight stays.
Key Responsibilities:
- Be the main point of contact for the TV/Film production for the day-to-day running of facilities
- Take ownership of each given account to ensure complete end-to-end service is delivered to the highest standard
- Day-to-day management of onsite teams i.e. sickness/holidays/cover
- Maintaining a constant flow of information from production into the business to enable all departments to deliver the service
- Working closely with ADF Logistics team to ensure all your production movements are efficient and on time
- Producing spend reports and advising productions on additional spend
- Managing the account financials, making sure invoices are paid on time and debts kept minimal
- Carrying out site visits to meet clients/HOD's with the purpose of developing long-standing, successful business relationships, gaining valuable feedback that will help us develop our service
- Networking to develop & build own client database
Requirements:
- Excellent communication skills
- Proactive with a “can do” attitude
- Excellent attention to detail
- Team Player
- Relationship building
- Ability to prioritise workload
- Works well under pressure
- IT Literate
- Proficient in Excel & Word
The successful candidate will have a talent for spotting opportunities through networking with clients and industry personnel and have a flexible approach to hours. A transport background would certainly be beneficial but not essential.
Benefits:
- 29 days paid holiday (inclusive of Bank Holidays) increasing with each year of service
- Company Pension Scheme
- Life Assurance Cover
- Access to Discount Schemes
- The potential to join a Private Health Scheme upon successful probationary period
- Free on-site parking with all our sites/depots
- We also provide free uniform if the role warrants it (trades) and branded clothing for other roles within reason
- Free Eye tests - and contribution towards glasses if the test shows they need glasses for VDU use only
- Employee Assistance Programme
- Wellbeing Programme and Initiatives
- Mental Health First Aid support
- Refer a Friend Bonus Scheme
- Informal Recognition Awards (management recognition and peer-to-peer)
To submit your CV for this exciting opportunity, please click ‘Apply' now!
Facilities by ADF aim to provide each production with unrivalled service throughout via its extensive investment in people and its vehicle fleet.
Account Manager employer: Facilities by ADF
Facilities by ADF is an exceptional employer, offering a dynamic work environment where skilled HGV Mechanics can thrive in the vibrant film and television industry. With a competitive salary and benefits package, along with opportunities for professional growth, employees enjoy a supportive culture that values teamwork and innovation. Located in a creative hub, this role not only provides meaningful work but also the chance to be part of exciting projects that shape the entertainment landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Facilities by ADF. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Facilities by ADF before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Facilities by ADF:Your cover letter is your chance to shine! Tell us why you want to work at Facilities by ADF specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Facilities by ADF!
How to prepare for a job interview at Facilities by ADF
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
