Senior NPD Product Manager

Facetheory is at a pivotal point in its growth journey and brilliant product is at the heart of our brand. You will be responsible for developing all NPD/EPD projects, leading the end-end product development process and working cross-functionally with the wider team to bring these products to life to the consumer. This role is critical in nurturing and implementing the NPD strategy and pipeline, working closely with contract manufacturing partners to create and deliver our science-first, “no fluff” formulations to market. Reporting to the CMO, you will work closely with external suppliers and our Supply Chain to drive the critical paths and collaborate with the inhouse Creative, Marketing and Social team to launch the NPDs and bring to life the benefits and storytelling of the existing products. As we look to scale and expand the distribution of the brand, this role will be pivotal in supporting this area of business growth from a product perspective.

Salary: Up to £70,000 (depending on experience)

KEY RESPONSIBILITIES

• Product Strategy and Pipeline
• Ownership of ideation and concept development of all innovation/NPD, in addition to new and improved EPD initiatives.
• Own and deliver the NPD roadmap for all NPD and EPD projects on time, within budget and to fulfil the margin goals and expectations of the business.
• Continuously monitor market trends, competitors, consumer behaviour and make recommendations for adaptations or additions to the NPD pipeline and strategy as appropriate.
• Ensure alignment of product goals/briefs with the wider business objectives and marketing plans, adapting existing plans as appropriate or required.
• Formulation and Development
• Own and drive the relationship with our contract manufacturing partner, including creating best in class briefs, working with the labs on formulation development, the packaging team to find new sustainable pack innovations and working with the project managers to see those through all the key CPA milestones to warehouse.
• Create and oversee any required user trials to support claims validation and marketing launch support.
• Responsible for product copy writing, creation of artwork briefs, managing the artwork process and working with the internal design team on the creation and approval of all product artworks on time to CPAs.
• Work with our external regulatory consultant to register products on all relevant current regulatory portals and in time, new market registrations as distribution extends.
• Deliver product which meets our quality standards. Be the first line of contact from customer care team on any quality enquiries, answering any questions which may arise and investigating route cause with our contract manufacturer. Implement and drive any process, formulation or packaging change required as a result of any quality issues.
• Cross-functional leadership and collaboration
• Be the product champion for the business, working with marketing, creative, supply chain, e-commerce, and social; being the connective tissue between teams for all things product related.
• Provide the internal teams with all launch materials and product information required for any NPD/EPD project.
• Support the social team with regular information on new/existing products and be comfortable in filming occasional content to discuss or present products to our online community.
• Assist the customer care team in supporting them with any questions or queries which they receive or might have about our assortment.
• Provide product training decks (internal and external) for any new NPD or EPD products.
• Ensure the wider teams and business are kept up to date with any change management projects and implications for respective departments, our consumer or our retailers/distribution partners.