Trainer (Beauty Therapist) UK in Westminster

POSITION: Part‐Time Trainer (Beauty Therapist)

REPORTING TO: Studio Manager

HOURS: 32 hours (4 days)

RESPONSIBLE FOR: Delivering facial workouts and first‐class customer service

LOCATION: FaceGym Studio

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence‐boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high‐performance skincare, innovative tools and cutting‐edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face‐gym.com and at home. We are based in central London, working across the UK & USA!

Job Summary: The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FACEGYM's services and retail offerings and offering exceptional customer experience.

Key Duties And Responsibilities:

• Deliver all workouts in line with all FaceGym Workout protocols.
• Sell the brand's unique offerings, workouts and home‐care products within the Studio and when promoting the brand front of house.
• Proactively use body language, rapport building, mirroring and matching behaviour with every customer, adapting selling and customer service skills to different customer profiles and offering 5‐star service to everyone.
• Overcome selling challenges and create retail theatre to attract and entice customers, incorporating the client journey and brand story while engaging with customers.
• Maintain an exceptional customer experience at every touch point of the customer journey.
• Meet retail and service individual targets and KPIs.
• Ensure work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
• Focus on maximizing retail potential and client retention.
• Operate efficiently point of sale systems, card machines and tills.
• Build and constantly update knowledge on skincare, products and workouts.
• Communicate effectively and professionally with all the team, Studio Manager and FaceGym management.
• Use learning from each site to further develop clients' experience in store.
• Continually update your own knowledge on skincare, products and treatments.
• Adhere to all Health & Safety guidelines in relation to sterilization and precision storage of equipment.
• Maintain a high standard of personal hygiene, follow grooming guidelines and emphasise cleanliness when in close contact with clients.
• Lead by example, portraying a professional image and conduct that represents the brand at a high standard.
• Establish an effective working relationship with the whole team and management.
• Be skilled on Zenoti booking system.
• Excel in a customer self‐served studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.

Person Specification:

• NVQ 3 Beauty therapy qualification or equivalent.
• Hands‐on experience with customers.
• Previous experience of working within beauty, retail and spa.
• Enjoys exploring opportunities and has own initiative.
• Exceptional customer service skills.
• A team player with inspirational social skills.
• Articulate and confident communicator.
• Ability to stay calm and positive during busy days.
• Ability to stand during a 6‐8‐hour shift.
• Fully flexible across weekdays and weekends.

Our brand values:

• Teamwork
• Adaptability
• Ownership
• Respect

The Perks!

• Generous commission on retail and services.
• Exclusive discounts: enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
• Product perks: get 50% off FACEGYM products to help you look and feel your best.
• One additional day of holiday for each year of service with the company.
• Supportive resources: access our free and confidential employee assistance program for personal and professional well‐being.

FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people's differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.