Studio Manager - New York, United States in Westminster

POSITION: Studio Manager (full-time)

REPORTS TO: US District Manager

BASED AT: FACEGYM Tribeca Studio, New York

STUDIO OPENING: Fall 2026

SALARY: $77,000 base plus a generous monthly target bonus

OPEN OUR NEWEST NEW YORK STUDIO

This fall, FACEGYM opens the doors to its newest studio in Tribeca, and we're looking for the leader to make it happen. This is a founding role. You'll shape the team, welcome the very first clients through the door, and build a loyal community from the ground up in one of New York's most dynamic neighbourhoods.

ABOUT FACEGYM

FACEGYM is the world's first facial fitness studio, a unique concept that combines massage techniques with advanced skincare, tools and technology to lift and sculpt the 40+ muscles of the face. We're in the confidence-boosting business, helping our clients look and feel their best.

With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering an exciting new phase of international expansion. As we grow, we're strengthening the foundations that keep every studio operating to a world-class standard, and Tribeca is the next chapter.

THE ROLE

As Studio Manager, you own the Tribeca studio end to end. You'll lead and develop a high-performing team, deliver an exceptional client experience, drive revenue and profitability, and create a workplace people are proud to be part of.

Because this is a brand-new studio, you'll also be the face of FACEGYM in the neighbourhood. From pre-opening and launch through to everyday trading, you'll build brand awareness, develop local partnerships, and host events that bring new clients through the door and grow our membership community for the long term.

WHAT YOU'LL OWN

• Lead the launch
• Drive the successful opening of the Tribeca studio, ensuring operational readiness and an exceptional client experience from day one.
• Put FACEGYM on the map locally through networking, partnerships, outreach and neighborhood marketing.
• Plan and host launch events, community activations and member events that drive new client acquisition and membership growth.

Build and lead the team

• Coach and develop a team that consistently delivers against KPI targets, with clear step-by-step feedback and coaching where goals aren't yet met.
• Create a positive, motivating environment where the team feels supported, confident and proud of their work.
• Support the team in overcoming selling challenges and build the confidence to create retail theatre that attracts new clients during quieter moments.

Grow membership and loyalty

• Champion the membership program by promoting its benefits, encouraging sign-ups, and making sure every team member can speak to it confidently.
• Keep a sharp focus on client loyalty, occupancy and rebooking, inspiring the team to keep raising the bar on their own goals.
• Coach the team to strengthen client conversations at every stage of the workout, making the most of every opportunity to grow revenue.

Deliver an exceptional experience

• Ensure every workout is delivered to protocol, consistently, so clients get instant and long-term results they can see and feel.
• Confidently manage and resolve client complaints and challenges, in studio and over the phone.
• Keep building the team's knowledge of skincare, products and workouts so expertise shows in every interaction.

Run a tight operation

• Manage studio inventory so you're always stocked with the products and tools needed for the full range of workouts.
• Uphold health and safety guidelines, including the sterilization and storage of all equipment, and keep the studio and workstations clean and presentable.
• Stay proficient in the Zenoti system for accurate bookings, reporting and team usage, and operate point of sale systems, card machines and tills efficiently.
• Complete and check all required studio and team paperwork, uphold grooming and hygiene standards across the team, and support other locations where the wider business needs you.

WHO YOU ARE

• Extensive experience managing a team in a fast-paced, service-led environment, with fitness, beauty or wellness a strong advantage.
• A motivational leader who brings out the best in people and inspires high performance and engagement.
• Entrepreneurial and hands-on, with the drive to build something from the ground up. Experience opening or launching a new studio, store or hospitality space is preferred.
• A natural community builder, with experience running local events, activations or partnerships that grow brand awareness and business.
• Commercially sharp and comfortable with numbers, KPIs and financial data, with a talent for turning targets into results.
• Calm under pressure, an excellent communicator and negotiator, and someone who thrives on tight deadlines and a busy studio floor.

WHY JOIN FACEGYM

At FACEGYM we support our team with the same high standards we bring to our clients. Alongside a $75,000 base salary and a generous monthly target bonus, you'll have access to:

• Comprehensive medical, dental and vision insurance for individuals and families.
• Paid time off for both full-time and part-time team members.
• Employer-sponsored life insurance and 401(k) retirement plan.
• Confidential employee assistance program.
• Exclusive discounts on workouts and products, plus access to the FACEGYM Employee Discount Program.
• Clear pathways for career progression and internal promotion.