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- Tasks: Deliver facial workouts and provide top-notch customer service in a vibrant studio environment.
- Company: Join FaceGym, a leading beauty brand with studios across the UK and USA.
- Benefits: Enjoy generous commissions, exclusive discounts, and additional holiday for each year of service.
- Why this job: Be part of a dynamic team and make a real impact on clients' beauty journeys.
- Qualifications: NVQ 3 Beauty Therapy qualification and hands-on customer experience required.
- Other info: Flexible weekend hours with opportunities for personal and professional growth.
Part‑Time Trainer (Beauty Therapist) reporting to the Studio Manager. Responsible for delivering facial workouts and first‑class customer service at FaceGym Studio (Central London; also across the UK & USA).
Job Summary: The main function of this role is to carry out facial workouts and drive exceptional customer service, sales, and client retention within our studios.
Key Duties And Responsibilities:
- Deliver all workouts in line with FaceGym Workout protocols.
- Sell the brand’s unique offerings, workouts and homecare products within the studio and when promoting the brand front of house.
- Use body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5‑star service to everyone.
- Overcome selling challenges and create retail theatre to attract and entice customers, incorporating the client journey and brand story while engaging with customers.
- Maintain an exceptional customer experience at every touch‑point of the customer journey.
- Meet retail and service individual targets and KPIs.
- Keep workstations clean, presentable and well‑stocked with necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
- Focus on maximizing retail potential and client retention.
- Operate point of sale systems, card machines and tills efficiently.
- Build and constantly update knowledge on skincare, products and workouts.
- Communicate effectively and professionally with all team members, Studio Manager and FaceGym management.
- Use learning from each site to further develop the client experience in-store.
- Update your own knowledge on skincare, products and treatments continuously.
- Adhere to Health & Safety guidelines regarding sterilization and storage of all equipment.
- Maintain a high standard of personal hygiene, follow grooming guidelines and emphasize cleanliness due to close contact with clients.
- Lead by example, portraying a professional image and conduct that represents the brand at a high standard.
- Establish an effective working relationship with the full team and management.
- Be skillful on the Zenoti booking system.
- Excel in a customer self‑served studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, after‑care and successful checkout.
Person Specification:
- NVQ 3 Beauty Therapy qualification or equivalent.
- Hands‑on experience with customers.
- Previous experience working within beauty, retail and spa.
- Enjoys exploring opportunities and using own initiative.
- Exceptional customer service skills.
- A team player with inspirational social skills.
- Articulate and confident communicator.
- Ability to stay calm and positive during busy days.
- Ability to stand during a 6‑8‑hour shift.
- Fully flexible across weekdays and weekends.
Our Brand Values:
- Teamwork
- Adaptability
- Ownership
- Respect
The Perks:
- Generous commission on retail and services.
- Exclusive discounts: Personal, friends and family discounts on our services.
- Product perks: 50 % off FaceGym products.
- One additional day of holiday for each year of service with the company.
- Supportive resources: Access to our free and confidential employee assistance program.
Trainer (Beauty Therapist) Weekends employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) Weekends
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FaceGym's unique offerings and customer service ethos. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your people skills! Since this role is all about delivering exceptional customer service, try role-playing with a friend or family member. Work on your body language and rapport-building techniques to ensure you can connect with clients effortlessly.
✨Tip Number 3
Showcase your adaptability! Be ready to discuss how you've handled busy days in the past. Share examples of how you’ve kept calm under pressure and maintained a high standard of service, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the FaceGym family. Let’s get you that dream job!
We think you need these skills to ace Trainer (Beauty Therapist) Weekends
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about working in this field. We want to see that you're not just qualified, but genuinely enthusiastic about delivering top-notch facial workouts.
Tailor Your Application: Make sure to customise your application to fit the Trainer role at FaceGym. Highlight your relevant experience, especially in customer service and sales. We appreciate when candidates take the time to connect their skills with our brand values and the specific duties outlined in the job description.
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional in your written application. Use clear language and structure your thoughts well. This shows us that you can communicate effectively, which is key in our customer-focused environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our brand and what we stand for!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of skincare, products, and the specific facial workouts offered by FaceGym. Being able to discuss these topics confidently will show that you're genuinely interested in the role and can deliver exceptional service.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about how you built rapport with clients and overcame challenges. This will help demonstrate that you can maintain a high standard of service at every touch-point.
✨Practice Your Selling Techniques
Since this role involves selling the brand’s unique offerings, practice how you would engage customers and promote products. Use role-play scenarios to get comfortable with mirroring and matching behaviours to different customer profiles.
✨Be Ready for a Hands-On Experience
Expect to showcase your practical skills during the interview. Be prepared to demonstrate your ability to carry out facial workouts or discuss how you would maintain cleanliness and hygiene standards in a busy studio environment.
