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- Tasks: Deliver facial workouts and provide exceptional customer service in a vibrant studio environment.
- Company: Join FaceGym, the first facial fitness experience, boosting confidence and beauty.
- Benefits: Generous commission, exclusive discounts, 50% off products, and additional holiday for each year of service.
- Why this job: Be part of a unique beauty experience and help clients feel their best every day.
- Qualifications: NVQ 3 Beauty therapy qualification or equivalent, with hands-on customer experience.
- Other info: Flexible hours, supportive team culture, and opportunities for personal growth.
Trainer (Beauty Therapist) UK – Coal Drops Yard, London
POSITION: Part-Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: Coal Drops Yard
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym\’s services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
Responsibilities for this role include, but are not limited to;
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brands\’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI\’s (key performance indicators)
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
- To have a strong focus on maximizing retail potential and client retention
- Operating efficiently point of sale systems, card machines and tills
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Using learning from each site to further develop your clients experience in store
- Building on and constantly updating your own knowledge on skincare, products and treatments
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Establishing an effective working relationship with full team and management
- Being skillful on Zenoti booking system
- Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification:
The ideal candidate will:
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Enjoys exploring opportunities and using own initiative
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Have the ability to stand during a 6-8-hour shift
- Fully flexible across weekdays and weekends
Our brand values
Teamwork
Adaptability
Ownership
Respect
Over To the Best Part, The Perks!
- Generous commission on retail and services
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
- Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
- One additional day of holiday for each year of service with the company
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
Trainer (Beauty Therapist) UK - Coal Drops Yard, Kings Cross, London employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) UK - Coal Drops Yard, Kings Cross, London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with FaceGym's unique offerings and customer experience. This will help you connect with potential clients and show them why they should choose you as their Trainer.
✨Tip Number 2
Practice your customer service skills! Role-play different scenarios with friends or family to build your confidence in handling various customer profiles. Remember, a friendly smile and great communication can make all the difference!
✨Tip Number 3
Network like a pro! Attend beauty events or workshops to meet industry professionals and potential clients. Don’t forget to share your passion for facial fitness and how you can help others achieve their skincare goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FaceGym team. Let’s get you started on this exciting journey!
We think you need these skills to ace Trainer (Beauty Therapist) UK - Coal Drops Yard, Kings Cross, London
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about helping clients feel their best. We want to see that spark!
Tailor Your Application: Make sure to customise your application for the Trainer role at FaceGym. Highlight your relevant skills and experiences that align with our unique facial fitness approach. We appreciate when you take the time to connect your background to what we do!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional in your written application. Use clear language and structure your thoughts well. This shows us you can communicate effectively, which is key in our customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of skincare, facial workouts, and the products FaceGym offers. Being able to discuss these topics confidently will show that you're genuinely interested in the role and can engage with customers effectively.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a client or handled a challenging situation with grace. This will demonstrate your ability to create a 5-star experience for customers.
✨Practice Your Body Language
Since this role involves a lot of interaction with clients, practice your body language and rapport-building skills. Mirroring and matching behaviours can help establish a connection, so be mindful of how you present yourself during the interview.
✨Be Ready to Sell
Expect questions about your sales experience and how you would promote FaceGym's unique offerings. Prepare a few strategies on how you would attract customers and create retail theatre, as this is key to driving sales and client retention in the studio.