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- Tasks: Deliver facial workouts and provide top-notch customer service in a vibrant studio environment.
- Company: FaceGym offers a unique facial fitness experience, boosting confidence through innovative skincare and technology.
- Benefits: Enjoy generous commissions, exclusive discounts, and 50% off products, plus a paid day off for your birthday!
- Why this job: Join a dynamic team, enhance your skills, and make a real impact on clients' confidence and well-being.
- Qualifications: NVQ 3 Beauty therapy qualification or equivalent, with hands-on customer experience and exceptional communication skills.
- Other info: Flexible hours across weekdays and weekends; must maintain high hygiene standards and a professional image.
The predicted salary is between 12000 - 18000 £ per year.
POSITION: Part-Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: Soho Farmhouse Chipping Norton
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home.
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FaceGym’s services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brand’s unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
- To have a strong focus on maximizing retail potential and client retention
- Operating efficiently point of sale systems, card machines and tills
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Using learning from each site to further develop your clients experience in store
- Building on and constantly updating your own knowledge on skincare, products and treatments
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Establishing an effective working relationship with full team and management
- Being skillful on Zenoti booking system
Person Specification:
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Enjoys exploring opportunities and using own initiative
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Have the ability to stand during a 6-8-hour shift
- Fully flexible across weekdays and weekends
Our brand values:
- Teamwork
- Adaptability
- Ownership
- Respect
Over To The Best Part, The Perks!
- Generous commission on retail
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
- Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
- Special Celebrations: Celebrate your birthday or any special day with a paid day off, just for you.
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
Trainer (Beauty Therapist) UK employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) UK
✨Tip Number 1
Familiarise yourself with FaceGym's unique approach to facial fitness. Understanding their specific techniques and the benefits of their products will help you engage more effectively during interviews and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. Since this role heavily focuses on client interaction, being able to showcase your ability to build rapport and handle various customer profiles will set you apart.
✨Tip Number 3
Network within the beauty and wellness community. Attend industry events or workshops to meet professionals who might provide insights or even referrals that could enhance your application.
✨Tip Number 4
Stay updated on the latest trends in skincare and beauty therapy. Being knowledgeable about current products and treatments will not only boost your confidence but also show your commitment to continuous learning, which is highly valued at FaceGym.
We think you need these skills to ace Trainer (Beauty Therapist) UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in beauty therapy, customer service, and sales. Emphasise any qualifications like NVQ 3 and hands-on experience with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty therapy and customer service. Mention specific skills that align with the job description, such as rapport building and adaptability.
Showcase Your Knowledge: In your application, demonstrate your understanding of FaceGym's unique offerings and how you can contribute to their mission of providing exceptional facial workouts and customer experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at FACEGYM
✨Know Your Products
Familiarise yourself with FaceGym's unique offerings and skincare products. Being able to discuss these confidently will show your passion for the brand and your ability to sell effectively.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Highlight your ability to build rapport and adapt your approach to different customer profiles, as this is crucial for the role.
✨Showcase Your Experience
Be ready to discuss your NVQ 3 Beauty Therapy qualification and any relevant hands-on experience. Share specific instances where you’ve successfully delivered beauty treatments or worked in a retail environment.
✨Emphasise Teamwork and Adaptability
Illustrate your ability to work well within a team and adapt to changing situations. Provide examples of how you've collaborated with colleagues to enhance the customer experience or overcome challenges.
