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For Companies At a Glance
- Tasks: Deliver facial workouts and provide top-notch customer service in a vibrant studio environment.
- Company: Join FaceGym, a pioneering brand in facial fitness with a fun and dynamic culture.
- Benefits: Enjoy generous commissions, exclusive discounts, and a supportive employee assistance programme.
- Why this job: Be part of a unique beauty experience and help clients glow while building your career.
- Qualifications: NVQ 3 Beauty Therapy or equivalent, plus hands-on customer experience.
- Other info: Flexible hours and a chance to work in a trendy London studio.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Trainer (Beauty Therapist) UK role at FACEGYM.
FaceGym is the first of its kind and a unique facial fitness experience. We combine powerful kneading movements with high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ muscles of the face. We are based in central London, working across the UK & USA.
Position
Part-Time Trainer (Beauty Therapist)
Reporting to: Studio Manager
Responsible for: Delivering facial workouts and first-class customer service
Location: Coal Drops Yard
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and client retention within our Studios. The role is responsible for promoting FaceGym’s services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities
- Deliver all workouts in line with FaceGym Workout protocols
- Sell the brand’s offerings, Workouts and homecare products within the Studio and front of house
- Demonstrate effective body language, rapport, and tailoring selling and customer service to different profiles to provide 5-star service
- Overcome selling challenges and create retail theatre to attract and engage clients, aligning with the client journey and brand story
- Maintain an exceptional customer experience at every touchpoint
- Meet retail and service targets and KPIs
- Keep workstations clean, presentable and stocked with required products and tools
- Maximize retail potential and client retention
- Operate point of sale systems, card machines and tills
- Build knowledge on skincare, products and workouts and share with clients
- Communicate effectively with the team, Studio Manager and FaceGym management
- Use learnings from each site to improve the client experience
- Keep up to date with skincare, products and treatments
- Adhere to Health & Safety guidelines for sterilization and storage of equipment
- Maintain high standards of personal hygiene and grooming
- Represent the brand professionally at all times
- Establish strong working relationships with the team and management
- Be proficient with Zenoti booking system
- Excel in a customer self-serviced studio setting, owning the client journey from greeting and consultation through treatment, aftercare and checkout
Person Specification
- NVQ 3 Beauty Therapy qualification or equivalent
- Hands-on experience with customers
- Experience in beauty, retail and spa settings
- Proactive, with initiative and opportunity-seeking
- Exceptional customer service skills
- Team player with strong social skills
- Articulate and confident communicator
- Ability to stay calm and positive during busy days
- Ability to stand for 6-8 hours
- Fully flexible across weekdays and weekends
Our Brand Values
- Teamwork
- Adaptability
- Ownership
- Respect
Perks & Benefits
- Generous commission on retail and services
- Exclusive discounts on services for personal, friends and family
- 50% off FACEGYM products
- One extra day of holiday per year of service
- Confidential employee assistance program
Seniority level
Entry level
Employment type
Part-time
Job function
- Education and Training
Industries
- Health, Wellness & Fitness
#J-18808-Ljbffr
Trainer (Beauty Therapist) UK employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) UK
✨Tip Number 1
Get to know FaceGym inside out! Familiarise yourself with their unique offerings and customer experience. This way, when you walk into that interview, you can show off your passion and knowledge about the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to nail down how you'd handle different client scenarios. Remember, it's all about building rapport and providing that 5-star service!
✨Tip Number 3
Show off your sales skills! Think of creative ways to sell the brand’s products and services during your interview. Maybe even come up with a mini-presentation on how you'd create retail theatre in the studio.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the FaceGym team!
We think you need these skills to ace Trainer (Beauty Therapist) UK
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for beauty therapy shine through! We want to see how much you love the industry and why you’re excited about joining FaceGym. A personal touch can really make your application stand out.
Tailor Your CV: Make sure your CV is tailored to the Trainer role. Highlight relevant experience, especially in customer service and beauty therapy. We’re looking for specific examples that showcase your skills and how they align with our brand values.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of the FaceGym family!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on FaceGym's unique offerings and workout protocols. Familiarise yourself with their skincare products and the brand story, as this will help you demonstrate your passion and knowledge during the interview.
✨Show Off Your Customer Service Skills
Prepare to discuss your previous experiences in customer service, especially in beauty or retail. Think of specific examples where you provided exceptional service or overcame challenges, as this will showcase your ability to deliver a 5-star experience.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could encounter with clients, focusing on building rapport and using effective body language.
✨Be Ready to Sell
Brush up on your sales techniques! Be prepared to discuss how you would promote FaceGym’s services and products. Think about how you can create 'retail theatre' and enhance the client journey, as this will show your proactive approach to driving sales.
