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- Tasks: Deliver facial workouts and provide exceptional customer service in a vibrant studio environment.
- Company: Join FACEGYM, the first facial fitness experience, boosting confidence and wellness.
- Benefits: Enjoy generous commissions, exclusive discounts, and 50% off FACEGYM products.
- Why this job: Be part of an innovative team transforming beauty and wellness with cutting-edge techniques.
- Qualifications: NVQ 3 Beauty therapy qualification or equivalent, with strong customer service skills.
- Other info: Flexible hours, supportive resources, and opportunities for personal growth in a dynamic setting.
Position: Part-Time Trainer (Beauty Therapist)Reporting to: Studio Manager
Hours: 32 hours (4 days)
Responsible for: Delivering facial workouts and first-class customer service
Location: FaceGym Studio
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
Job SummaryThe main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FACEGYM\’S services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities
To deliver all workouts in line with all FaceGym Workout protocols
Responsible for selling the brands\’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
Maintain an exceptional customer experience at every touch point of the customer journey
Responsible for meeting retail and service individual targets and KPI\’s (key performance indicators)
Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
To have a strong focus on maximizing retail potential and client retention
Operating efficiently point of sale systems, card machines and tills
Building and constantly updating knowledge on skincare, products and workouts
Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
Using learning from each site to further develop your clients experience in store
Building on and constantly updating your own knowledge on skincare, products and treatments
Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
Establishing an effective working relationship with full team and management
Being skillful on Zenoti booking system
Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification
NVQ 3 Beauty therapy qualification or equivalent
Hands on experience with customers
Previous experience of working within beauty, retail and spa
Enjoys exploring opportunities and using own initiative
Exceptional customer service skills
A team player with inspirational social skills
Articulate and a confident communicator
Have the ability to stay calm and positive during busy days
Have the ability to stand during a 6-8-hour shift
Fully flexible across weekdays and weekends
Our brand values
Teamwork
Adaptability
Ownership
Respect
Over To the Best Part, The Perks!
Generous commission on retail and services
Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
One additional day of holiday for each year of service with the company
Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people\’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
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Trainer (Beauty Therapist) UK employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) UK
✨Tip Number 1
Get to know FACEGYM inside out! Familiarise yourself with their unique offerings and customer experience. This way, when you walk into that interview, you can show off your passion and knowledge about the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to nail down how you'd handle different customer scenarios. Remember, it’s all about building rapport and providing that 5-star service!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Be confident, articulate, and don’t be afraid to share your own experiences in beauty therapy that relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FACEGYM team. Let’s get you that dream job!
We think you need these skills to ace Trainer (Beauty Therapist) UK
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about helping clients feel their best. We want to see that spark!
Tailor Your Application: Make sure to customise your application to fit the Trainer role at FACEGYM. Highlight relevant skills and experiences that match the job description. We appreciate when you take the time to connect your background with what we do!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional in your written application. Use clear language and structure your thoughts well. This shows us you can communicate effectively, which is key in our customer-focused environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of skincare, products, and the unique offerings of FaceGym. Being able to discuss their facial workouts and how they differ from traditional beauty treatments will show that you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since this role is all about exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a client. Be ready to share these stories during the interview to demonstrate your ability to create a 5-star experience.
✨Body Language Matters
Practice your body language before the interview. Smile, maintain eye contact, and use open gestures. This will help you build rapport with the interviewer and show that you can connect with clients in a similar way.
✨Be Ready to Sell
Prepare to discuss how you would promote FaceGym's services and retail offerings. Think about creative ways to engage customers and create 'retail theatre'. Showing that you can think on your feet and overcome selling challenges will set you apart.
