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For Companies At a Glance
- Tasks: Deliver facial workouts and provide exceptional customer service in a vibrant studio environment.
- Company: Join FACEGYM, the first facial fitness experience, boosting confidence and wellness.
- Benefits: Enjoy generous commissions, exclusive discounts, and 50% off FACEGYM products.
- Why this job: Be part of an innovative team transforming beauty and wellness with cutting-edge techniques.
- Qualifications: NVQ 3 Beauty therapy qualification or equivalent, with strong customer service skills.
- Other info: Flexible hours, supportive resources, and opportunities for personal growth in a dynamic setting.
Overview
Position: Part-Time Trainer (Beauty Therapist) – 32 hours (4 days) – Location: St Johns Wood
Reporting to: Studio Manager
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible to promoting FaceGym’s services and retail offerings and offering exceptional customer experience.
Key Duties and Responsibilities
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brand’s unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI’s
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
- To have a strong focus on maximizing retail potential and client retention
- Operating efficiently point of sale systems, card machines and tills
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Using learning from each site to further develop your clients experience in store
- Building on and constantly updating your own knowledge on skincare, products and treatments
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Establishing an effective working relationship with full team and management
- Being skillful on Zenoti booking system
- Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout
Qualifications
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Enjoys exploring opportunities and using own initiative
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Have the ability to stand during a 6-8-hour shift
- Fully flexible across Weekdays and weekends
Brand values
- Teamwork
- Adaptability
- Ownership
- Respect
Benefits
- Generous commission on retail and services
- Exclusive Discounts: Personal, friends and family discounts on our services
- Product Perks: 50% off FACEGYM products
- One additional day of holiday for each year of service with the company
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Education and Training
- Health, Wellness & Fitness
#J-18808-Ljbffr
Trainer (Beauty Therapist) UK employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) UK
✨Tip Number 1
Get to know FACEGYM inside out! Familiarise yourself with their unique offerings and customer experience. This way, when you walk into that interview, you can show off your passion and knowledge about the brand.
✨Tip Number 2
Practice your customer service skills! Role-play with a friend or family member to nail down how you'd handle different customer scenarios. Remember, it’s all about building rapport and providing that 5-star service!
✨Tip Number 3
Show off your personality! When you’re in the interview, let your enthusiasm shine through. Be confident, articulate, and don’t be afraid to share your own experiences in beauty therapy that relate to the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FACEGYM team. Let’s get you that dream job!
We think you need these skills to ace Trainer (Beauty Therapist) UK
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about helping clients feel their best. We want to see that spark!
Tailor Your Application: Make sure to customise your application to fit the Trainer role at FACEGYM. Highlight relevant skills and experiences that match the job description. We appreciate when you take the time to connect your background with what we do!
Be Professional Yet Approachable: While we love a friendly vibe, remember to keep it professional in your written application. Use clear language and structure your thoughts well. This shows us you can communicate effectively, which is key in our customer-focused environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of skincare, products, and the unique offerings of FaceGym. Being able to discuss their facial workouts and how they differ from traditional beauty treatments will show that you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since this role is all about exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a client. Be ready to share these stories during the interview to demonstrate your ability to create a 5-star experience.
✨Body Language Matters
Practice your body language before the interview. Smile, maintain eye contact, and use open gestures. This will help you build rapport with the interviewer and show that you can connect with clients in a similar way.
✨Be Ready to Sell
Prepare to discuss how you would promote FaceGym's services and retail offerings. Think about creative ways to engage customers and create 'retail theatre'. Showing that you can think on your feet and overcome selling challenges will set you apart.
