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- Tasks: Deliver facial workouts and provide exceptional customer service in our vibrant studios.
- Company: Join FaceGym, the first facial fitness experience, boosting confidence and beauty.
- Benefits: Generous commission, exclusive discounts, and 50% off products for you and loved ones.
- Why this job: Be part of a unique brand that transforms beauty and wellness experiences.
- Qualifications: NVQ 3 Beauty therapy qualification and exceptional customer service skills required.
- Other info: Flexible hours, dynamic team environment, and opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Trainer (Beauty Therapist) Support Team UK
Join to apply for the Trainer (Beauty Therapist) Support Team UK role at FACEGYM
Reporting to: Regional Manager
Location: All Central London Studios
FaceGym is the first of its kind and a unique facial fitness experience. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face. We are based in central London, working across the UK & USA.
Key Duties and Responsibilities
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brands’ unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI’s (key performance indicators)
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
- To have a strong focus on maximizing retail potential and client retention
- Operating efficiently point of sale systems, card machines and tills
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Using learning from each site to further develop your clients experience in store
- Building on and constantly updating your own knowledge on skincare, products and treatments
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Establishing an effective working relationship with full team and management
- Being skillful on Zenoti booking system
- Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Enjoys exploring opportunities and using own initiative
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Have the ability to stand during a 6-8-hour shift
- Fully flexible across weekdays and weekends
Our Brand Values
- Teamwork
- Adaptability
- Ownership
- Respect
Over To the Best Part, The Perks!
- Generous commission on retail and services
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
- Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
- One additional day of holiday for each year of service with the company
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
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Trainer (Beauty Therapist) Support Team UK employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) Support Team UK
✨Tip Number 1
Get to know the company inside out! Research FaceGym's services, values, and customer experience. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to connect with clients and handle challenges with confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the company culture and what it takes to succeed at FaceGym. Plus, it might just give you an edge in the hiring process!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the FaceGym family. Don’t miss out on this opportunity!
We think you need these skills to ace Trainer (Beauty Therapist) Support Team UK
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty therapy shine through! Share any experiences or stories that highlight your enthusiasm for skincare and customer service. We want to see how you connect with the world of beauty!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience, especially in beauty therapy and customer service. We appreciate when applicants take the time to align their skills with what we’re looking for at FaceGym.
Be Authentic: We value authenticity, so don’t be afraid to let your personality come through in your application. Share what makes you unique and how you can contribute to our team. Remember, we’re all about boosting confidence, so show us yours!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of skincare, products, and the specific facial workouts offered by FaceGym. Being able to discuss these topics confidently will show that you're genuinely interested in the role and the brand.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond for a client, as this role is all about creating a fantastic experience for customers.
✨Practice Your Body Language
Since this role involves a lot of interaction with clients, practice your body language and rapport-building skills. Mirroring and matching behaviours can help create a connection, so be mindful of how you present yourself during the interview.
✨Be Ready to Sell
Expect to demonstrate your sales skills during the interview. Prepare to discuss how you would promote FaceGym’s services and retail offerings, and think about creative ways to engage customers and drive sales.
