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- Tasks: Deliver facial workouts and provide top-notch customer service in a vibrant studio environment.
- Company: Join FaceGym, a pioneering brand revolutionising facial fitness in London and beyond.
- Benefits: Enjoy generous commissions, exclusive discounts, and a paid day off for your birthday!
- Why this job: Be part of a unique beauty experience that boosts confidence and promotes wellness.
- Qualifications: NVQ 3 Beauty Therapy qualification or equivalent; customer service experience is a plus.
- Other info: Flexible hours across weekdays and weekends; a fun, supportive team awaits!
POSITION: Part-Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: Coal Drops Yard
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on and at home.
Job Summary: The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FaceGym's services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brand's unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI's (key performance indicators)
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
- To have a strong focus on maximizing retail potential and client retention
- Operating efficiently point of sale systems, card machines and tills
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Using learning from each site to further develop your clients experience in store
- Building on and constantly updating your own knowledge on skincare, products and treatments
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Establishing an effective working relationship with full team and management
- Being skillful on Zenoti booking system
Person Specification:
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Enjoys exploring opportunities and using own initiative
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Have the ability to stand during a 6-8-hour shift
- Fully flexible across weekdays and weekends
Our brand values:
- Teamwork
- Adaptability
- Ownership
- Respect
- Over To The Best
The Perks!
- Generous commission on retail
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
- Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
- Special Celebrations: Celebrate your birthday or any special day with a paid day off, just for you.
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
Trainer (Beauty Therapist) - Coal Drops Yard, London. Job in London Education & Training Jobs employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) - Coal Drops Yard, London. Job in London Education & Training Jobs
✨Tip Number 1
Familiarise yourself with FaceGym's unique approach to facial fitness. Understanding their workout protocols and customer service philosophy will help you connect better during interviews and demonstrate your enthusiasm for the brand.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully built rapport with clients in previous roles. This will highlight your ability to provide the exceptional service that FaceGym values.
✨Tip Number 3
Research the latest trends in skincare and beauty therapy. Being knowledgeable about current products and treatments will not only impress during your interview but also show your commitment to continuous learning, which is essential for this role.
✨Tip Number 4
Prepare to discuss how you can contribute to retail sales and client retention. Think of creative ways to engage customers and enhance their experience, as this aligns perfectly with the responsibilities outlined in the job description.
We think you need these skills to ace Trainer (Beauty Therapist) - Coal Drops Yard, London. Job in London Education & Training Jobs
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Trainer (Beauty Therapist) at FaceGym. Familiarise yourself with their unique approach to facial fitness and customer service expectations.
Tailor Your CV: Highlight your relevant experience in beauty therapy, customer service, and sales. Make sure to include your NVQ 3 qualification or equivalent, as well as any hands-on experience that aligns with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty therapy and exceptional customer service. Mention specific examples of how you've successfully engaged with clients and met sales targets in previous roles.
Showcase Your Skills: In your application, emphasise your ability to adapt to different customer profiles and your knowledge of skincare products. Highlight any experience with point of sale systems, as this is crucial for the role.
How to prepare for a job interview at FACEGYM
✨Know Your Products
Familiarise yourself with FaceGym's unique offerings, including their facial workouts and skincare products. Being able to discuss these confidently will show your passion for the brand and your ability to sell effectively.
✨Demonstrate Exceptional Customer Service
Prepare examples of how you've provided outstanding customer service in the past. Highlight your ability to build rapport and adapt your approach to different customer profiles, as this is crucial for the role.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Effective communication is key in this role, so be ready to demonstrate how you can engage with clients and team members alike.
✨Emphasise Teamwork and Adaptability
Be prepared to discuss your experiences working in a team and how you've adapted to various situations. FaceGym values teamwork and adaptability, so showcasing these traits will make you stand out.
