Trainer (Beauty Therapist) - Coal Drops Yard, London
Trainer (Beauty Therapist) - Coal Drops Yard, London

Trainer (Beauty Therapist) - Coal Drops Yard, London

London Part-Time No home office possible
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At a Glance

  • Tasks: Deliver facial workouts and provide top-notch customer service in a vibrant studio environment.
  • Company: FaceGym offers a unique facial fitness experience, boosting confidence through innovative skincare and technology.
  • Benefits: Enjoy generous commissions, exclusive discounts, and a paid day off for your birthday!
  • Why this job: Join a fun team, enhance your skills, and make a real impact on clients' confidence and well-being.
  • Qualifications: NVQ 3 Beauty therapy qualification or equivalent; previous beauty, retail, or spa experience preferred.
  • Other info: Flexible hours across weekdays and weekends; must be a team player with exceptional communication skills.

POSITION: Part-Time Trainer (Beauty Therapist)

REPORTING TO: Studio Manager

RESPONSIBLE FOR: Delivering facial workouts and first-class customer service

LOCATION: Coal Drops Yard

FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face.

Job Summary

The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FaceGym's services and retail offerings and offering exceptional customer experience.

Key Duties And Responsibilities:

  • To deliver all workouts in line with all FaceGym Workout protocols
  • Responsible for selling the brand's unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
  • Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone
  • Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers
  • Maintain an exceptional customer experience at every touch point of the customer journey
  • Responsible for meeting retail and service individual targets and KPI's (key performance indicators)
  • Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks
  • To have a strong focus on maximizing retail potential and client retention
  • Operating efficiently point of sale systems, card machines and tills
  • Building and constantly updating knowledge on skincare, products and workouts
  • Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
  • Using learning from each site to further develop your clients experience in store
  • Building on and constantly updating your own knowledge on skincare, products and treatments
  • Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
  • Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients
  • Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
  • Establishing an effective working relationship with full team and management
  • Being skillful on Zenoti booking system

Person Specification:

  • NVQ 3 Beauty therapy qualification or equivalent
  • Hands on experience with customers
  • Previous experience of working within beauty, retail and spa
  • Enjoys exploring opportunities and using own initiative
  • Exceptional customer service skills
  • A team player with inspirational social skills
  • Articulate and a confident communicator
  • Have the ability to stay calm and positive during busy days
  • Have the ability to stand during a 6-8-hour shift
  • Fully flexible across weekdays and weekends

Our brand values:

  • Teamwork
  • Adaptability
  • Ownership
  • Respect

Over To The Best Part, The Perks!

  • Generous commission on retail
  • Exclusive Discounts: Enjoy personal, friends, and family discounts on our services
  • Product Perks: Get 50% off FACEGYM products
  • Special Celebrations: Celebrate your birthday or any special day with a paid day off
  • Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.

Trainer (Beauty Therapist) - Coal Drops Yard, London employer: FACEGYM

FaceGym is an exceptional employer located in the vibrant Coal Drops Yard, London, offering a unique opportunity to be part of a pioneering facial fitness experience. With a strong emphasis on teamwork, adaptability, and respect, employees benefit from generous commissions, exclusive discounts, and a supportive work culture that prioritises personal and professional growth. Join us to not only enhance your skills as a Beauty Therapist but also to enjoy a fulfilling career where your contributions are valued and celebrated.
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Contact Detail:

FACEGYM Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Trainer (Beauty Therapist) - Coal Drops Yard, London

✨Tip Number 1

Familiarise yourself with FaceGym's unique approach to facial fitness. Understanding their workout protocols and customer service philosophy will help you connect better with the team during interviews.

✨Tip Number 2

Showcase your customer service skills by preparing examples of how you've successfully built rapport with clients in previous roles. This will demonstrate your ability to provide the exceptional service FaceGym values.

✨Tip Number 3

Research the latest trends in skincare and beauty therapy. Being knowledgeable about current products and treatments will not only impress the interviewers but also show your passion for the industry.

✨Tip Number 4

Practice your communication skills, especially in a sales context. Being articulate and confident will help you convey the brand story effectively and engage customers during your potential role at FaceGym.

We think you need these skills to ace Trainer (Beauty Therapist) - Coal Drops Yard, London

NVQ 3 Beauty Therapy Qualification
Exceptional Customer Service Skills
Sales Skills
Knowledge of Skincare Products
Facial Workout Techniques
Communication Skills
Teamwork
Adaptability
Point of Sale System Proficiency (Zenoti)
Time Management
Personal Hygiene Standards
Ability to Build Rapport
Problem-Solving Skills
Retail Theatre Creation
Health & Safety Compliance

Some tips for your application 🫡

Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Trainer (Beauty Therapist) position. Tailor your application to highlight relevant experience and skills that align with FaceGym's expectations.

Highlight Relevant Experience: Emphasise your NVQ 3 Beauty Therapy qualification and any hands-on experience you have in beauty, retail, or spa environments. Provide specific examples of how you've delivered exceptional customer service and built client relationships.

Showcase Your Skills: Demonstrate your ability to adapt your communication style to different customer profiles. Mention any experience you have with sales, particularly in a beauty or wellness context, and how you overcame challenges in this area.

Personalise Your Application: Make your application stand out by including a personal touch. Share why you are passionate about facial fitness and how you embody FaceGym's brand values such as teamwork, adaptability, and respect.

How to prepare for a job interview at FACEGYM

✨Showcase Your Customer Service Skills

As a Trainer at FaceGym, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to build rapport and adapt your approach to different customer profiles.

✨Demonstrate Your Knowledge of Skincare

Familiarise yourself with the latest trends in skincare and beauty therapy. Be ready to discuss your understanding of FaceGym's unique offerings and how they benefit clients. This will show your passion for the industry and your commitment to providing top-notch service.

✨Prepare for Role-Playing Scenarios

Expect to engage in role-playing during the interview to demonstrate your selling techniques and customer interaction skills. Practice how you would handle various customer scenarios, focusing on overcoming objections and creating an engaging experience.

✨Exude Confidence and Professionalism

Since you'll be representing the FaceGym brand, it's important to present yourself professionally. Dress appropriately, maintain good posture, and communicate clearly. Your confidence will reflect your ability to lead by example and inspire trust in clients.

Trainer (Beauty Therapist) - Coal Drops Yard, London
FACEGYM
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