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- Tasks: Deliver expert facial workouts and ensure smooth studio operations across multiple locations.
- Company: Join FACEGYM, the first unique facial fitness experience in the UK.
- Benefits: Earn £18/hour plus commission, enjoy exclusive discounts, and access supportive resources.
- Why this job: Be part of a dynamic team, making a real impact on clients' beauty journeys.
- Qualifications: NVQ Level 3 Beauty Therapy qualification and exceptional customer service skills required.
- Other info: Flexible hours across six London locations with great career growth opportunities.
Studio Support Trainer (Beauty Therapist) UK
We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support.
Position: Studio Support Trainer
Reporting To: Studio Manager
Locations: Across all 6 London studio locations
Salary: £18/hour + commission on service & product sales
Availability: Must be available to work across weekdays and weekends
Our Company, FACEGYM, is the first of its kind and a unique facial fitness experience. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face.
Job Summary
We are looking for a Studio Support Trainer to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required.
Key Responsibilities
- Ensure the smooth execution of studio operations, including front-of-house duties.
- Maintain studio cleanliness and readiness.
- Handle bookings, cancellations, and client intake.
- Own the self-check in and self-check out customer experience execution.
- Support trainers in driving sales and rebooking efforts.
- Address customer concerns professionally.
- Manage opening and closing duties as a key holder.
- Monitor stock level checks as needed and end-of-day studio reporting.
Trainer Responsibilities
- Deliver expert facial workouts aligned with FACEGYM protocols.
- Build strong client relationships to increase retention and rebooking rates.
- Educate customers on skincare, products, and treatments.
- Uphold hygiene, health & safety standards.
- Stay updated on the latest FACEGYM techniques and product innovations.
- Operate efficiently within the Zenoti booking system.
- Represent the brand professionally at all times.
- Handle bookings, cancellations, and client intake forms.
Person Specification:
- NVQ Level 3 Beauty Therapy qualification or equivalent.
- Must be flexible and available to work on weekends.
- Previous experience in beauty therapy, spa, or retail.
- Exceptional customer service skills.
- Confident communicator with experience in an online booking system.
- A team player with strong interpersonal skills.
- Flexible availability, including weekdays, weekends, and evenings.
- Comfortable working across all six London locations as required.
Our Brand Values:
Teamwork, Adaptability, Ownership, Respect
The Perks:
- Generous commission on retail sales.
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services.
- Product Perks: Get 50% off FACEGYM products.
- Supportive Resources: Access our free and confidential employee assistance program.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Studio Support Trainer (Beauty Therapist) UK employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Support Trainer (Beauty Therapist) UK
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry and let them know you're on the hunt for a Studio Support Trainer role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, volunteer or shadow at a local studio to gain experience and show your commitment to the role. This not only boosts your skills but also gives you a chance to meet potential employers face-to-face.
✨Tip Number 3
Be ready for the interview! Brush up on your knowledge of FACEGYM's techniques and products. Prepare to discuss how you can contribute to the team and enhance the customer experience. Confidence is key!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the FACEGYM family. Don’t miss out on this opportunity!
We think you need these skills to ace Studio Support Trainer (Beauty Therapist) UK
Some tips for your application 🫡
Show Your Passion for Beauty Therapy: When writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about the role of Studio Support Trainer. We want to see your enthusiasm for helping clients achieve their skincare goals.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We’re looking for adaptability and teamwork, so don’t forget to mention any past roles where you’ve demonstrated these qualities!
Be Professional Yet Approachable: While we want to see your personality, it’s important to maintain a professional tone in your written application. Use clear language and avoid slang, but feel free to inject a bit of your unique style to show us who you are!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of facial treatments and the specific techniques used at FACEGYM. Being able to discuss these confidently will show that you're not just a beauty therapist, but someone who understands the brand's unique approach.
✨Show Your Flexibility
Since the role requires working across multiple locations and varying hours, be prepared to discuss your availability openly. Highlight any previous experiences where you've adapted to changing schedules or environments, as this will demonstrate your versatility.
✨Customer Service is Key
Prepare examples of how you've handled customer concerns in the past. FACEGYM values exceptional customer service, so showcasing your ability to build relationships and resolve issues will set you apart from other candidates.
✨Team Player Vibes
Emphasise your teamwork skills during the interview. Share instances where you've collaborated with colleagues to achieve a common goal, as this aligns perfectly with FACEGYM's brand values of teamwork and respect.
