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- Tasks: Support studio operations and deliver expert facial workouts across six London locations.
- Company: Join FACEGYM, a pioneering brand in facial fitness and skincare innovation.
- Benefits: Earn generous commissions, enjoy exclusive discounts, and get 50% off FACEGYM products.
- Why this job: Be part of a dynamic team that boosts confidence and promotes wellness in a fast-paced environment.
- Qualifications: NVQ Level 3 Beauty Therapy or equivalent; previous beauty therapy experience preferred.
- Other info: Flexible hours required, including weekends; must be adaptable to work across multiple locations.
Studio Support Trainer (Beauty Therapist) – London Position: Studio Support Trainer Reporting To: Studio Manager Locations: Across all 6 London studio locations Salary: £18/hour commission on service & product sales Availability: Must be available to work across weekdays and weekends Our Company FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40 forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA. Job Summary We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and stepping in to deliver exceptional facial workouts when required. As a key part of our evolving studio structure, this role will provide on-demand coverage across our six London locations (Coal Drops Yard, Notting Hill, St Johns Wood, Kings Road, and Selfridges) based on trainer callouts, holidays, and business needs-sometimes at short notice. Key Responsibilities Studio Support Trainer Studio Lead Responsibilities (when covering for the Manager) Ensure the smooth execution of studio operations, including but not limited to front-of-house (FoH) duties, such as self-check-in and self-check-out, calling clients, managing walk-ins, and selling gift cards. Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards. Handle bookings, cancellations, and client intake, ensuring a frictionless experience. Own the self-check in and self-check out customer experience execution, maintaining high service standards. Support trainers in driving sales and rebooking efforts, maximising revenue opportunities. Address customer concerns professionally, resolving issues both in-person and over the phone. Manage opening and closing duties as a key holder, ensuring studio readiness. Monitor stock level checks as needed and end-of-day studio reporting. Trainer Responsibilities Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction. Build strong client relationships to increase retention and rebooking rates. Educate customers on skincare, products, and treatments, leveraging upsell opportunities. Uphold hygiene, health & safety standards, ensuring a pristine studio environment. Stay updated on the latest FACEGYM techniques and product innovations. Operate efficiently within the Zenoti booking system to manage appointments, client records and the self-check-out process. Represent the brand professionally at all times, maintaining a well-groomed appearance. Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey. Person Specification: NVQ Level 3 Beauty Therapy qualification or equivalent. Must be flexible and available to work on weekends. Previous experience in beauty therapy, spa, or retail. Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience. Confident communicator with experience in an online booking system (Zenoti experience is a plus). A team player with strong interpersonal skills and the ability to inspire and support colleagues. Flexible availability, including weekdays, weekends, and evenings. Comfortable working across all six London locations as required at short not Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout. This role is heavily operational and requires someone who can confidently manage both hands-on studio tasks and client interactions. If you thrive in a fast-paced, customer-facing environment, we\’d love to hear from you! Our Brand Values: Teamwork Adaptability Ownership Respect Over To the Best Part, The Perks! Generous commission on retail sales. Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones. Product Perks: Get 50% off FACEGYM products to help you look and feel your best. Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being. FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people\’s differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.41bf1e1f-b16b-4260-a40a-17c77a06fd15
Studio Support Trainer (Beauty Therapist) - London employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Support Trainer (Beauty Therapist) - London
✨Tip Number 1
Familiarise yourself with FACEGYM's unique approach to facial fitness. Understanding their techniques and products will not only help you during the interview but also demonstrate your genuine interest in the brand.
✨Tip Number 2
Network with current or former employees of FACEGYM. They can provide valuable insights into the company culture and expectations, which can be a great advantage when discussing your fit for the role.
✨Tip Number 3
Be prepared to showcase your customer service skills during the interview. Think of specific examples where you've successfully handled challenging situations or provided exceptional service, as this role heavily relies on those abilities.
✨Tip Number 4
Demonstrate your flexibility and adaptability by sharing experiences where you've had to adjust quickly to changing circumstances. This is crucial for a role that requires covering multiple locations and responsibilities.
We think you need these skills to ace Studio Support Trainer (Beauty Therapist) - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in beauty therapy and customer service. Emphasise any previous roles where you managed studio operations or worked in a fast-paced environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the beauty industry and how your skills align with FACEGYM's values. Mention your flexibility to work across multiple locations and your ability to handle customer interactions professionally.
Showcase Relevant Qualifications: Clearly state your NVQ Level 3 Beauty Therapy qualification or equivalent in your application. If you have experience with booking systems like Zenoti, be sure to highlight that as well.
Demonstrate Customer Service Skills: Provide examples of how you've delivered exceptional customer service in past roles. This could include resolving client issues, upselling products, or maintaining high hygiene standards in a studio environment.
How to prepare for a job interview at FACEGYM
✨Showcase Your Customer Service Skills
As a Studio Support Trainer, exceptional customer service is key. Prepare examples of how you've handled challenging customer interactions in the past, demonstrating your ability to stay calm under pressure and deliver a luxury experience.
✨Familiarise Yourself with FACEGYM Protocols
Research FACEGYM's unique approach to facial fitness and their product offerings. Being knowledgeable about their techniques and products will show your genuine interest in the role and help you answer questions confidently.
✨Demonstrate Flexibility and Adaptability
This role requires working across multiple locations and adapting to various situations. Be ready to discuss your previous experiences where you've successfully adapted to change or taken on new responsibilities.
✨Prepare for Operational Scenarios
Since the role involves operational support, think about how you would handle specific studio scenarios, such as managing bookings or addressing client concerns. Practising these responses can help you feel more prepared during the interview.
