Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver expert facial workouts and ensure smooth studio operations across multiple locations.
- Company: Join FACEGYM, the first unique facial fitness experience boosting confidence.
- Benefits: Generous commission, exclusive discounts, and 50% off FACEGYM products.
- Why this job: Be part of a dynamic team transforming beauty therapy with innovative techniques.
- Qualifications: NVQ Level 3 Beauty Therapy or equivalent; customer service skills essential.
- Other info: Flexible hours, fast-paced environment, and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
- Position: Studio Support Trainer (Full Time)
- Reporting To: Studio Manager
- Hours: 3 days (24 hours)
- Locations: Selfridges home base working across all 6 London studio locations when needed
- Availability: Must be available to work across weekdays and weekends
About the Company
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA.
Job Summary
We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and delivering exceptional facial workouts when required.
Key Responsibilities
Studio Lead Responsibilities (when covering for the Manager)- Ensure the smooth execution of studio operations, including front-of-house duties such as self-check-in and self-check-out, calling clients, managing walk-ins, and selling gift cards.
- Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards.
- Handle bookings, cancellations, and client intake, ensuring a frictionless experience.
- Own the self-check-in and self-check-out customer experience execution, maintaining high service standards.
- Support trainers in driving sales and rebooking efforts, maximising revenue opportunities.
- Address customer concerns professionally, resolving issues both in-person and over the phone.
- Manage opening and closing duties as a key holder, ensuring studio readiness.
- Monitor stock level checks as needed and end-of-day studio reporting.
- Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction.
- Build strong client relationships to increase retention and rebooking rates.
- Educate customers on skincare, products, and treatments, leveraging upsell opportunities.
- Uphold hygiene, health & safety standards, ensuring a pristine studio environment.
- Stay updated on the latest FACEGYM techniques and product innovations.
- Operate efficiently within the Zenoti booking system to manage appointments, client records and the self-check-out process.
- Represent the brand professionally at all times, maintaining a well-groomed appearance.
- Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey.
Person Specification
- NVQ Level 3 Beauty Therapy qualification or equivalent.
- Must be flexible and available to work on weekends.
- Previous experience in beauty therapy, spa, or retail.
- Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience.
- Confident communicator with experience in an online booking system (Zenoti experience is a plus).
- A team player with strong interpersonal skills and the ability to inspire and support colleagues.
- Flexible availability, including weekdays, weekends, and evenings.
- Comfortable working across all six London locations as required at short notice.
- Excel in a customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
This role is heavily operational and requires someone who can confidently manage both hands-on studio tasks and client interactions. If you thrive in a fast-paced, customer-facing environment, we’d love to hear from you!
Our Brand Values: Teamwork, Adaptability, Ownership, Respect
Perks
- Generous commission on retail sales.
- Exclusive Discounts: Personal, friends, and family discounts on our services.
- Product Perks: 50% off FACEGYM products.
- Supportive Resources: Access our free and confidential employee assistance program.
Studio Support Trainer (Beauty Therapist) employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Support Trainer (Beauty Therapist)
✨Tip Number 1
Get to know the company inside out! Research FACEGYM's values, services, and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for their brand.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you the lowdown on the company culture and maybe even put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to beauty therapy and customer service. Think about how you can demonstrate your adaptability and teamwork skills, as these are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FACEGYM team!
We think you need these skills to ace Studio Support Trainer (Beauty Therapist)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for beauty therapy and facial fitness shine through. We want to see how much you love what you do and how you can bring that energy to our studios!
Tailor Your CV: Make sure your CV highlights relevant experience in beauty therapy and customer service. We’re looking for those standout moments where you’ve gone above and beyond, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. This helps us get a quick grasp of what you bring to the table!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the FACEGYM family!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you’re well-versed in FACEGYM’s unique approach to facial fitness. Brush up on the techniques, products, and services offered. Being able to discuss how you can deliver exceptional facial workouts and support studio operations will show your passion and knowledge.
✨Show Your Flexibility
Since this role requires adaptability across multiple locations and varying schedules, be ready to discuss your availability and past experiences where you’ve successfully managed changing circumstances. Highlight any previous roles where you had to step in or take on additional responsibilities.
✨Customer Service is Key
Prepare examples of how you’ve provided outstanding customer service in the past. Think about situations where you resolved issues or created a memorable experience for clients. This will demonstrate your ability to maintain high service standards, even under pressure.
✨Dress to Impress
As a representative of FACEGYM, your appearance matters. Dress professionally and ensure you look well-groomed for the interview. This not only reflects your understanding of the brand but also shows that you take pride in your presentation, which is crucial in a customer-facing role.
