At a Glance
- Tasks: Lead the launch of a new studio and create an exceptional client experience.
- Company: Join FACEGYM, the world's first facial fitness studio, in a dynamic environment.
- Benefits: Enjoy a competitive salary, bonuses, health insurance, and exclusive discounts.
- Other info: Great career progression opportunities in a supportive and motivating workplace.
- Why this job: Be a founding leader, build a community, and make a real impact in Tribeca.
- Qualifications: Experience in team management and a passion for fitness or wellness.
The predicted salary is between 77000 - 77000 £ per year.
POSITION: Studio Manager (full-time)
REPORTS TO: US District Manager
BASED AT: FACEGYM Tribeca Studio, New York
STUDIO OPENING: Fall 2026
SALARY: $77,000 base plus a generous monthly target bonus
OPEN OUR NEWEST NEW YORK STUDIO
This fall, FACEGYM opens the doors to its newest studio in Tribeca, and we're looking for the leader to make it happen. This is a founding role. You'll shape the team, welcome the very first clients through the door, and build a loyal community from the ground up in one of New York's most dynamic neighbourhoods.
ABOUT FACEGYM
FACEGYM is the world's first facial fitness studio, a unique concept that combines massage techniques with advanced skincare, tools and technology to lift and sculpt the 40+ muscles of the face. We're in the confidence-boosting business, helping our clients look and feel their best. With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering an exciting new phase of international expansion.
THE ROLE
As Studio Manager, you own the Tribeca studio end to end. You'll lead and develop a high-performing team, deliver an exceptional client experience, drive revenue and profitability, and create a workplace people are proud to be part of. Because this is a brand-new studio, you'll also be the face of FACEGYM in the neighbourhood. From pre-opening and launch through to everyday trading, you'll build brand awareness, develop local partnerships, and host events that bring new clients through the door and grow our membership community for the long term.
WHAT YOU'LL OWN
- Lead the launch: Drive the successful opening of the Tribeca studio, ensuring operational readiness and an exceptional client experience from day one. Put FACEGYM on the map locally through networking, partnerships, outreach and neighborhood marketing. Plan and host launch events, community activations and member events that drive new client acquisition and membership growth.
- Build and lead the team: Coach and develop a team that consistently delivers against KPI targets, with clear step-by-step feedback and coaching where goals aren't yet met. Create a positive, motivating environment where the team feels supported, confident and proud of their work. Support the team in overcoming selling challenges and build the confidence to create retail theatre that attracts new clients during quieter moments.
- Grow membership and loyalty: Champion the membership program by promoting its benefits, encouraging sign-ups, and making sure every team member can speak to it confidently. Keep a sharp focus on client loyalty, occupancy and rebooking, inspiring the team to keep raising the bar on their own goals. Coach the team to strengthen client conversations at every stage of the workout, making the most of every opportunity to grow revenue.
- Deliver an exceptional experience: Ensure every workout is delivered to protocol, consistently, so clients get instant and long-term results they can see and feel. Confidently manage and resolve client complaints and challenges, in studio and over the phone. Keep building the team's knowledge of skincare, products and workouts so expertise shows in every interaction.
- Run a tight operation: Manage studio inventory so you're always stocked with the products and tools needed for the full range of workouts. Uphold health and safety guidelines, including the sterilization and storage of all equipment, and keep the studio and workstations clean and presentable. Stay proficient in the Zenoti system for accurate bookings, reporting and team usage, and operate point of sale systems, card machines and tills efficiently. Complete and check all required studio and team paperwork, uphold grooming and hygiene standards across the team, and support other locations where the wider business needs you.
WHO YOU ARE
Extensive experience managing a team in a fast-paced, service-led environment, with fitness, beauty or wellness a strong advantage. A motivational leader who brings out the best in people and inspires high performance and engagement. Entrepreneurial and hands-on, with the drive to build something from the ground up. Experience opening or launching a new studio, store or hospitality space is preferred. A natural community builder, with experience running local events, activations or partnerships that grow brand awareness and business. Commercially sharp and comfortable with numbers, KPIs and financial data, with a talent for turning targets into results. Calm under pressure, an excellent communicator and negotiator, and someone who thrives on tight deadlines and a busy studio floor.
WHY JOIN FACEGYM
At FACEGYM we support our team with the same high standards we bring to our clients. Alongside a $75,000 base salary and a generous monthly target bonus, you'll have access to:
- Comprehensive medical, dental and vision insurance for individuals and families.
- Paid time off for both full-time and part-time team members.
- Employer-sponsored life insurance and 401(k) retirement plan.
- Confidential employee assistance program.
- Exclusive discounts on workouts and products, plus access to the FACEGYM Employee Discount Program.
- Clear pathways for career progression and internal promotion.
Studio Manager - New York, United States employer: FACEGYM
FACEGYM is an exceptional employer that prioritises employee growth and development within the vibrant setting of Central London. With a strong focus on delivering 5-star customer experiences, team members benefit from a supportive work culture, generous commission structures, and exclusive discounts, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Manager - New York, United States
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FACEGYM. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FACEGYM
Don't be shy about reaching out to FACEGYM directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Studio Manager - New York, United States
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FACEGYM and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FACEGYM
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
