At a Glance
- Tasks: Lead the first FACEGYM franchise, driving success and creating an exceptional experience.
- Company: Join a fast-growing global brand revolutionising facial fitness in Central London.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Be part of an innovative team with exciting expansion plans.
- Why this job: Shape a new studio culture and make a real impact on clients' confidence.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Our Brand
FACEGYM is the first of its kind - a unique facial fitness experience dedicated to boosting confidence. Think of us as a complete workout for your face.
We combine sculpting techniques with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40+ muscles of the face, helping deliver real, visible results.
Based in Central London, we are now a fast-growing global brand, operating across the UK and USA, with exciting expansion into new international markets.
Job Summary
As the Studio Manager, you will have the exciting opportunity to lead the very first franchise studio in Canary Wharf, playing a key role in building something from the ground up.
You will be responsible for the overall success of your home studio, driving revenue and profitability while overseeing the day-to-day operations and leading a high-performing team.
This is a unique chance to shape the culture, establish operational excellence, and create an exceptional experience for both members and employees from day one.
As Studio Manager, you will champion outstanding customer service, foster a positive and motivating working environment, support and develop your team, and drive continual financial growth while achieving key business KPIs.
- Key Duties and Responsibilities
- Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve.
- Strong focus on client loyalty. Assessing occupancy rates – inspiring the team to continually improve on their own occupancy and rebook goals.
- Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.
- Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s.
- Train and onboard new team members into the business, ensuring they are fully aware of Face Gym’s culture and ways of working, as well as being fully informed on all operational practices.
- Taking ownership of Studio targets, ensuring these are broken down and communicated on a daily basis, to ensure all team members are working towards their daily goals.
- Ensuring Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the Studios and work stations are clean and presentable.
- Support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime.
Actively training and developing each team member as needed.
Reaching out to the education team as and when it may be needed to support.
- Confidently manage and overcome customer complaints and challenges in the Studio and over the phone working closely with customer care to ensure that all complaints are dealt with effectively and in a timely manner.
- Ensuring an inclusive environment in the Studio at all times, embedding the Family Values and creating an environment of support and respect.
- Have flexibility to step in and cover workouts as and when needed, for example when there is trainer sickness or annual leave.
- Our Brand Values
- Feeling
- Action
- Confidence
- Expertise
- #J-18808-Ljbffr
Studio Manager employer: FACEGYM
FACEGYM is an exceptional employer that prioritises employee growth and development within the vibrant setting of Central London. With a strong focus on delivering 5-star customer experiences, team members benefit from a supportive work culture, generous commission structures, and exclusive discounts, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Studio Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FACEGYM. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FACEGYM
Don't be shy about reaching out to FACEGYM directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Studio Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FACEGYM and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FACEGYM
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
