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- Tasks: Deliver facial workouts and provide exceptional customer service in a vibrant studio environment.
- Company: Join FaceGym, the first facial fitness experience, boosting confidence and beauty.
- Benefits: Generous commission, exclusive discounts, and 50% off products to enhance your beauty routine.
- Why this job: Be part of a unique beauty revolution while helping clients feel their best.
- Qualifications: NVQ 3 Beauty therapy qualification and hands-on customer experience required.
- Other info: Flexible hours, supportive team culture, and opportunities for personal growth.
The predicted salary is between 13 - 16 £ per hour.
POSITION: Part-Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
HOURS: 32 hours (4 days)
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: St Johns Wood
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40 forgotten muscles of the face.
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FACEGYM's services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brand's unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI's (key performance indicators)
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Being skillful on Zenoti booking system
- Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification:
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Fully flexible across weekdays and weekends
Our brand values:
- Teamwork
- Adaptability
- Ownership
- Respect
- Over To the Best Part, The Perks!
Generous commission on retail and services. Exclusive Discounts: Enjoy personal, friends, and family discounts on our services. Product Perks: Get 50% off FACEGYM products. One additional day of holiday for each year of service with the company. Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic.
Trainer (Beauty Therapist) - St Johns Wood, London employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) - St Johns Wood, London
✨Tip Number 1
Get to know the company before your interview! Check out FaceGym's website and social media to understand their vibe and values. This will help you connect better during your chat and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will boost your confidence and help you articulate your experience and skills, especially around customer service and beauty therapy.
✨Tip Number 3
Dress to impress! Since you'll be working in a beauty-focused environment, make sure your appearance reflects the brand's standards. A polished look shows that you take pride in your work and understand the industry.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Trainer (Beauty Therapist) - St Johns Wood, London
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about helping clients feel their best. We want to see your enthusiasm for the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the job description. Mention specific experiences that relate to delivering exceptional customer service and working with skincare products. We love seeing how you fit into our FaceGym family!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to keep it professional. Use clear language and structure your application well. This shows us you can communicate effectively, which is key in our customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about FaceGym and what we stand for!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of skincare products and facial workouts. Familiarise yourself with FaceGym's unique offerings and be ready to discuss how you can promote them effectively during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you built rapport with clients or overcame challenges, as this role is all about creating a fantastic experience for customers.
✨Demonstrate Team Spirit
Since teamwork is one of the brand values, be ready to share experiences where you worked collaboratively with others. Highlight how you can contribute to a positive team environment and support your colleagues.
✨Dress the Part
As you'll be representing a beauty brand, make sure you present yourself well. Dress professionally and maintain high personal hygiene standards, as this will reflect your understanding of the industry and the importance of appearance.
