At a Glance
- Tasks: Deliver high-quality facial workouts and promote FACEGYM services across multiple locations.
- Company: Join FACEGYM, a pioneering beauty brand transforming facial fitness.
- Benefits: Generous commission, exclusive discounts, and additional holiday for each year of service.
- Other info: Flexible hours, dynamic environment, and world-class training opportunities.
- Why this job: Be part of an innovative team and build a rewarding career in beauty.
- Qualifications: NVQ Level 3 Beauty Therapy qualification and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our Brand FACEGYM is the first of its kind - a unique facial fitness experience dedicated to boosting confidence. Think of us as a complete workout for your face. We combine sculpting techniques with high-performance skincare, innovative tools, and cutting-edge technology to tone and tighten the 40 muscles of the face, helping deliver real, visible results. Based in Central London, we are now a fast-growing global brand, operating across the UK and USA, with exciting expansion into new international markets.
Job Summary
You will work across all our Central London locations, including Notting Hill, St John's Wood, King's Road (Chelsea), Coal Drops Yard (King's Cross), Selfridges London, Space NK Covent Garden, and Canary Wharf. In this role, you will deliver high-quality facial workouts while driving exceptional customer experience, sales, and client retention within the studio. You will also promote FACEGYM services and retail offerings, ensuring every client receives a 5* experience from start to finish.
Key Duties & Responsibilities
- Deliver all workouts in line with FACEGYM protocols
- Promote and sell FACEGYM workouts, products, and homecare both in-studio and front of house
- Deliver exceptional customer service at every stage of the client journey
- Use strong communication skills, body language, and rapport-building techniques to adapt to different client needs
- Confidently overcome selling challenges and create engaging retail experiences
- Meet and exceed individual sales targets and KPIs
- Maintain clean, organised, and fully stocked workstations in line with Health & Safety standards
- Maximise retail opportunities and drive client retention
- Operate POS systems, tills, and booking systems (Zenoti) efficiently
- Maintain up-to-date knowledge of skincare, products, and treatments
- Communicate effectively with the team and management to ensure smooth studio operations
- Maintain high standards of personal hygiene and professional presentation
- Take full ownership of the client journey-from consultation through to treatment, aftercare, and checkout
Person Specification
- NVQ Level 3 Beauty Therapy qualification or equivalent
- Experience in beauty, retail, or spa environments
- Strong customer service and sales skills
- Confident communicator with strong interpersonal skills
- Positive, adaptable, and able to stay calm under pressure
- Self-motivated with a proactive, hands-on approach
- Team player with a professional and engaging attitude
- Able to stand for extended periods (6-8 hour shifts)
- Fully flexible to work weekdays and weekends
Our Perks
- Generous commission on retail and services
- Exclusive discounts for you, friends, and family on FACEGYM services
- 50% discount on FACEGYM products
- Additional day of holiday for each year of service
- Access to a confidential employee assistance programme
Why FACEGYM?
- Work for an innovative, fast-growing global beauty brand
- Be part of a high-energy, results-driven team
- Gain world-class training in a unique concept
- Build a rewarding career with real earning potential
Equal Opportunity Employer
FACEGYM is proud to be an Equal Employment Opportunity employer. We are committed to building a diverse and inclusive workplace and making employment decisions based on merit, qualifications, and business needs. We do not discriminate on any protected characteristic under applicable federal, state, or local laws, and we are committed to providing reasonable accommodations for qualified individuals.
Trainer (Beauty Therapist) - Multiple Sites Across UK in London employer: FACEGYM
FACEGYM is an exceptional employer, offering a vibrant and innovative work environment across multiple prestigious locations in Central London. With a strong focus on employee growth, we provide world-class training and generous commission structures, alongside exclusive discounts for staff and their families. Join our dynamic team and enjoy the benefits of working for a fast-growing global brand that values diversity and fosters a culture of excellence and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Trainer (Beauty Therapist) - Multiple Sites Across UK in London
✨Tip Number 1
Get to know FACEGYM inside out! Familiarise yourself with our unique facial fitness experience and the products we offer. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out from the crowd.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering exceptional customer service, think of ways to demonstrate your ability to connect with clients. Role-play with a friend or family member to build your confidence in handling different client scenarios.
✨Tip Number 3
Show us your sales skills! Prepare examples of how you've successfully promoted products or services in the past. Whether it’s through upselling or creating engaging retail experiences, having concrete examples will help you shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the FACEGYM team. So, get your application in and let’s make some magic happen!
We think you need these skills to ace Trainer (Beauty Therapist) - Multiple Sites Across UK in London
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about working with FACEGYM. We want to see your enthusiasm for helping clients feel their best.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the Trainer role. Use keywords from the job description, like 'customer service' and 'sales skills', to show us you're the perfect fit for our team.
Be Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for team players who can connect with clients, so a friendly tone can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at FACEGYM!
How to prepare for a job interview at FACEGYM
✨Know Your FACEGYM Inside Out
Before your interview, make sure you’re well-versed in FACEGYM’s unique offerings and protocols. Familiarise yourself with their facial fitness techniques, products, and the overall client experience they aim to deliver. This knowledge will not only impress your interviewers but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on delivering exceptional customer experiences, be prepared to share specific examples of how you've provided outstanding service in previous roles. Think about times when you went above and beyond for a client or resolved a challenging situation effectively.
✨Demonstrate Your Sales Savvy
As a Trainer at FACEGYM, you'll need to promote and sell services and products. Be ready to discuss your sales achievements and strategies. You might even want to role-play a sales scenario during the interview to showcase your confidence and ability to engage clients.
✨Emphasise Teamwork and Adaptability
Working across multiple sites means you'll need to be a team player who can adapt to different environments. Share examples of how you've successfully collaborated with colleagues in the past and how you handle changes or challenges in a fast-paced setting.
