At a Glance
- Tasks: Deliver facial workouts and provide exceptional customer service in our vibrant studios.
- Company: Join FACEGYM, a pioneering brand in facial fitness based in central London.
- Benefits: Enjoy generous commissions, exclusive discounts, and 50% off FACEGYM products.
- Other info: Flexible hours, supportive team culture, and opportunities for personal growth.
- Why this job: Be part of a unique beauty experience that boosts confidence and transforms lives.
- Qualifications: NVQ 3 Beauty Therapy qualification and hands-on customer experience required.
The predicted salary is between 36000 - 60000 £ per year.
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. Think of us as a complete gym workout for your face. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and at home. We are based in central London, working across the UK & USA!
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FaceGym's services and retail offerings and offering exceptional customer experience. You will be required to work across all of our Central London locations: St Johns Wood, Notting Hill, Kings Road Chelsea, Coal Drops Yard and Selfridges.
Key Duties And Responsibilities- To deliver all workouts in line with all FaceGym Workout protocols.
- Responsible for selling the brand's unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house.
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone.
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers.
- Maintain an exceptional customer experience at every touch point of the customer journey.
- Responsible for meeting retail and service individual targets and KPI's (key performance indicators).
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts and necessary tasks.
- To have a strong focus on maximizing retail potential and client retention.
- Operating efficiently point of sale systems, card machines and tills.
- Building and constantly updating knowledge on skincare, products and workouts.
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management.
- Using learning from each site to further develop your clients experience in store.
- Building on and constantly updating your own knowledge on skincare, products and treatments.
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment.
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients.
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
- Establishing an effective working relationship with full team and management.
- Being skillful on Zenoti booking system.
- Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
- NVQ 3 Beauty therapy qualification or equivalent.
- Hands on experience with customers.
- Previous experience of working within beauty, retail and spa.
- Enjoys exploring opportunities and using own initiative.
- Exceptional customer service skills.
- A team player with inspirational social skills.
- Articulate and a confident communicator.
- Have the ability to stay calm and positive during busy days.
- Have the ability to stand during a 6-8-hour shift.
- Fully flexible across weekdays and weekends.
- Teamwork
- Adaptability
- Ownership
- Respect
- Generous commission on retail and services.
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services, bringing the benefits of FACEGYM to your loved ones.
- Product Perks: Get 50% off FACEGYM products to help you look and feel your best.
- One additional day of holiday for each year of service with the company.
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic. We believe our people's differences make us stronger and more innovative, and we welcome applications from all backgrounds. If you require any reasonable adjustments to support you during the recruitment process, please let us know.
Trainer (Beauty Therapist) - London employer: FACEGYM
At FaceGym, we pride ourselves on being a pioneering employer in the beauty industry, offering a vibrant work culture that champions teamwork, adaptability, and respect. Our central London locations provide a dynamic environment where you can thrive, with generous commission structures, exclusive product discounts, and opportunities for personal growth through ongoing training and support. Join us to be part of a diverse team dedicated to boosting confidence and delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Trainer (Beauty Therapist) - London
✨Tip Number 1
Get to know FaceGym inside out! Familiarise yourself with their unique offerings and customer experience. This way, when you chat with the team, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! Since this role is all about building rapport and providing exceptional service, try role-playing with friends or family. It’ll help you feel more confident when engaging with customers.
✨Tip Number 3
Be ready to showcase your sales skills! Think of creative ways to promote FaceGym’s services and products. Maybe even prepare a mini-pitch that highlights how you’d attract customers and enhance their experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the FaceGym team!
We think you need these skills to ace Trainer (Beauty Therapist) - London
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about working in this field. We want to see your enthusiasm for helping clients feel their best.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the Trainer role at FaceGym. Mention specific experiences that demonstrate your customer service skills and ability to drive sales, as these are key to our success.
Be Professional Yet Approachable:While we love a friendly vibe, remember to keep your application professional. Use clear language and structure your thoughts well. This shows us you can communicate effectively, which is super important in our customer-focused environment.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about FaceGym and what we stand for.
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on your knowledge of skincare, products, and the unique offerings of FaceGym. Being able to discuss their facial workouts and retail products confidently will show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you built rapport with clients or overcame challenges. This is key for a role that focuses on client retention and satisfaction.
✨Practice Your Body Language
Since this role involves a lot of interaction with customers, practice positive body language. Mirroring and matching behaviours can help build rapport, so be aware of your non-verbal cues during the interview.
✨Be Ready to Sell
Expect questions about your sales experience and how you would promote FaceGym's services. Prepare a few strategies on how you would create 'retail theatre' and engage customers effectively to meet targets.
