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- Tasks: Deliver facial workouts and provide exceptional customer service in a vibrant studio environment.
- Company: Join FaceGym, the first facial fitness experience, boosting confidence and beauty.
- Benefits: Generous commission, exclusive discounts, and 50% off products to keep you glowing.
- Why this job: Be part of a unique beauty experience and help clients feel their best every day.
- Qualifications: NVQ 3 Beauty therapy qualification or equivalent and strong customer service skills required.
- Other info: Flexible hours, supportive team, and opportunities for personal growth in a dynamic setting.
The predicted salary is between 30000 - 40000 £ per year.
POSITION: Part-Time Trainer (Beauty Therapist)
REPORTING TO: Studio Manager
HOURS: 32 hours (4 days)
RESPONSIBLE FOR: Delivering facial workouts and first-class customer service
LOCATION: FaceGym Studio
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40 forgotten muscles of the face.
Job Summary
The main function of this role is to carry out facial workouts and to drive exceptional customer service, sales and build client retention within our Studios. The role is responsible for promoting FACEGYM's services and retail offerings and offering exceptional customer experience.
Key Duties And Responsibilities:
- To deliver all workouts in line with all FaceGym Workout protocols
- Responsible for selling the brand's unique offerings, Workouts and homecare products within the Studio and when promoting the brand front of house
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer
- Maintain an exceptional customer experience at every touch point of the customer journey
- Responsible for meeting retail and service individual targets and KPI's (key performance indicators)
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of Workouts
- Building and constantly updating knowledge on skincare, products and workouts
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard
- Being skillful on Zenoti booking system
- Excel in a Customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification:
- NVQ 3 Beauty therapy qualification or equivalent
- Hands on experience with customers
- Previous experience of working within beauty, retail and spa
- Exceptional customer service skills
- A team player with inspirational social skills
- Articulate and a confident communicator
- Have the ability to stay calm and positive during busy days
- Fully flexible across weekdays and weekends
Our brand values:
- Teamwork
- Adaptability
- Ownership
- Respect
- Over To the Best
The Perks!
- Generous commission on retail and services
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services
- Product Perks: Get 50% off FACEGYM products
- One additional day of holiday for each year of service with the company
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
FACEGYM is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. We do not discriminate on the basis of race, ethnicity, nationality, religion or belief, gender identity or expression, sexual orientation, age, disability, marital status, pregnancy or maternity, or any other legally protected characteristic.
Trainer (Beauty Therapist) - 57 Ledbury Rd, London employer: FACEGYM
Contact Detail:
FACEGYM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainer (Beauty Therapist) - 57 Ledbury Rd, London
✨Tip Number 1
Get to know the company before your interview! Research FaceGym's unique approach to facial fitness and their brand values. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to engage with clients and handle challenges. Role-playing with a friend can be super helpful!
✨Tip Number 3
Show off your passion for beauty therapy! Bring along examples of your previous work or any relevant certifications. This not only highlights your qualifications but also shows your enthusiasm for the industry and the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression. Plus, it shows that you’re proactive and keen on joining the FaceGym team!
We think you need these skills to ace Trainer (Beauty Therapist) - 57 Ledbury Rd, London
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about working in this field. We want to see your enthusiasm for helping clients feel their best!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Trainer role at FaceGym. Mention specific experiences that relate to delivering exceptional customer service and your knowledge of skincare products. We love a personal touch!
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well. This shows us you can communicate effectively, which is key in our customer-focused environment.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the FaceGym family!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of skincare products and facial workouts. Familiarise yourself with FaceGym's unique offerings and be ready to discuss how you can promote them effectively.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to demonstrate your skills.
✨Practice Your Body Language
Body language is key in this role, so practice mirroring and matching behaviours. During the interview, maintain eye contact, smile, and use open gestures to show that you're engaged and confident.
✨Be Ready to Sell Yourself
This position involves selling services and products, so be prepared to discuss how you would approach sales in a friendly and engaging way. Think about how you can create a 'retail theatre' experience that attracts customers and keeps them coming back.