At a Glance
- Tasks: Lead the first FaceGym franchise, driving success and creating an exceptional experience.
- Company: FaceGym, a pioneering brand in facial fitness with global expansion.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Join a fast-growing team dedicated to innovation and excellence.
- Why this job: Shape a new studio culture and make a real impact on clients' confidence.
- Qualifications: Leadership skills and a passion for customer service.
The predicted salary is between 35000 - 45000 £ per year.
Our Brand
FACEGYM is the first of its kind - a unique facial fitness experience dedicated to boosting confidence. Think of us as a complete workout for your face.
We combine sculpting techniques with high-performance skincare, innovative tools, and cutting‑edge technology to tone and tighten the 40+ muscles of the face, helping deliver real, visible results.
Based in Central London, we are now a fast-growing global brand, operating across the UK and USA, with exciting expansion into new international markets.
Job Summary
As the Studio Manager, you will have the exciting opportunity to lead the very first franchise studio in Canary Wharf, playing a key role in building something from the ground up.
You will be responsible for the overall success of your home studio, driving revenue and profitability while overseeing the day-to-day operations and leading a high-performing team.
This is a unique chance to shape the culture, establish operational excellence, and create an exceptional experience for both members and employees from day one.
As Studio Manager, you will champion outstanding customer service, foster a positive and motivating working environment, support and develop your team, and drive continual financial growth while achieving key business KPIs.
- Key Duties and Responsibilities
- Ensure all teams KPI targets are consistently met, and where not achieved the team have step by step feedback and coaching tools to help them improve.
- To have a strong focus on client loyalty. Assessing occupancy rates – inspiring the team to continually improve on their own occupancy and rebook goals.
- Managing Studio inventory to ensure the Studio is stocked with the necessary products and tools/equipment required to carry out the full range of workouts.
- Ensuring all team members are adapting client conversations where appropriate, strengthening the interaction and engagement at all stages of the workout, service, maximizing every sales opportunity to achieve all set KPI’s.
- Train and onboard new team members into the business, ensuring they are fully aware of Face Gym’s culture and ways of working, as well as being fully informed on all operational practices.
- Taking ownership of Studio targets, ensuring these are broken down and communicated on a daily basis, to ensure all team members are working towards their daily goals.
- Ensuring Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment and taking responsibility to make sure the Studios and work stations are clean and presentable.
- Support the team with overcoming selling challenges and ability to create retail theatre to attract and entice new customers during any downtime.
Actively training and developing each team member as needed.
Reaching out to the education team as and when it may be needed to support.
- To confidently manage and overcome customer complaints and challenges in the Studio and over the phone working closely with customer care to ensure that all complaints are dealt with effectively and in a timely manner.
- Ensuring an inclusive environment in the Studio at all times, embedding the Family Values and creating an environment of support and respect.
- To have flexibility to step in and cover workouts as and when needed, for example when there is trainer sickness or annual leave.
- Our Brand Values
- Feeling
- Action
- Confidence
- Expertise
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Studio Manager in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FACEGYM. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FACEGYM before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Studio Manager in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FACEGYM:Your cover letter is your chance to shine! Tell us why you want to work at FACEGYM specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FACEGYM!
How to prepare for a job interview at FACEGYM
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
