At a Glance
- Tasks: Lead customer experience initiatives and optimise client journeys at FACEGYM.
- Company: Join a vibrant fitness brand focused on exceptional customer service.
- Benefits: Competitive salary, wellness perks, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and client satisfaction.
- Why this job: Shape the future of customer experience in a dynamic fitness environment.
- Qualifications: Experience in customer experience management and strong leadership skills.
The predicted salary is between 50000 - 60000 £ per year.
FACEGYM is seeking a Customer & Studio Experience Manager to own every client touchpoint outside of the workout.
You’ll manage Zenoti, lead the CX function, and supervise two Studio Experience Coordinators, embedding a customer‑first mindset across the business.
You will build proactive feedback loops, optimise app and membership workflows, and collaborate with Marketing, Operations, Education and Product/Tech to keep the client journey seamless from booking through rebooking and retention.
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Head of Customer & Studio Experience in London employer: FACEGYM
FACEGYM is an exceptional employer that prioritises employee growth and development within the vibrant setting of Central London. With a strong focus on delivering 5-star customer experiences, team members benefit from a supportive work culture, generous commission structures, and exclusive discounts, making it a truly rewarding place to build a career in the beauty industry.
