At a Glance
- Tasks: Lead and optimise operations for FACEGYM's studios in the UK and US.
- Company: Join FACEGYM, the world's first facial fitness studio, revolutionising skincare.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Fast-paced, innovative culture with a focus on operational excellence.
- Why this job: Be at the forefront of a unique beauty concept and drive international expansion.
- Qualifications: 8+ years in multi-site operations, strong leadership, and problem-solving skills.
The predicted salary is between 70000 - 90000 £ per year.
Contract: Full Time, Monday – Friday
Location: London HQ (with travel within the UK and US as required)
Reports to: Chief Executive Officer
Direct reports: UK Operations Manager, US Operations Manager, New Studio Opening Manager
About FACEGYM
FACEGYM is the world’s first facial fitness studio – a unique concept combining massage techniques with advanced skincare, tools, and technology to lift and sculpt the 40+ muscles of the face. We’re in the confidence‑boosting business, helping our customers look and feel their best. With studios across the UK and US, including New York and Los Angeles, FACEGYM is entering a new phase of international expansion, including franchise operations in the UK and India. As we scale our corporate studio portfolio, we are strengthening the operational foundations that ensure every studio operates to a world‑class standard.
Job Summary
We are looking for a hands‑on, highly organised, and commercially aware Head of Operations to lead the day‑to‑day running of FACEGYM’s corporate studio operations across the UK and US. This is a delivery‑focused role at the heart of the business, ensuring our studios are open, compliant, well‑maintained, and operating efficiently and consistently to FACEGYM standards. Working closely with the CEO and Head of US, this role is responsible for executing operational strategy with pace, accountability, and excellence across the studio network. You will have direct line management responsibility for the UK Operations Manager, US Operations Manager, and New Studio Opening Manager, ensuring clear accountability and consistent execution across both markets. Franchise involvement will focus primarily on supporting new studio openings through the management of the New Studio Opening Manager, rather than ownership of the broader franchise model. While day‑to‑day revenue performance sits with the studio and commercial teams, this role will work closely alongside them, contributing to commercial planning and performance while owning operational budgets and cost efficiency across both markets. The successful candidate will be detail‑oriented, highly organised, and comfortable operating in a fast‑paced environment, with a strong focus on delivery, problem‑solving, continuous improvement, and operational excellence.
Key Responsibilities
- Operational Execution & Performance
- Drive the day‑to‑day operational management of FACEGYM’s corporate studios, ensuring consistent execution of operational standards and priorities.
- Deliver against core operational KPIs, including studio and equipment uptime, maintenance turnaround times, compliance and licensing status, supplier performance, and operational cost efficiency.
- Maintain clear visibility of operational performance, identifying issues early and ensuring timely resolution to minimise downtime and disruption.
- Own and manage operational budgets across both markets, controlling costs, monitoring spend, and driving efficiencies in partnership with Finance.
- Contribute to studio commercial performance and planning by providing operational input into budgeting, forecasting, and cost‑to‑serve models, supporting profitable and sustainable studio operations.
- Corporate Studio Operations (UK & US)
- Ensure all studios operate under valid and up‑to‑date licences, permits, and regulatory approvals, including treatment, establishment, and business operating requirements.
- Partner with Product and Supply Chain teams to ensure consistent availability of treatment consumables and retail stock, minimising stock‑outs and service disruption.
- Lead and develop the UK Operations Manager and US Operations Manager, ensuring alignment, consistency, and strong communication across London, New York, and Los Angeles.
- Property, Facilities & Maintenance
- Act as the primary operational contact for studio landlords across all regions, managing lease‑related operational matters, service charges, building access, and property issues affecting trading.
- Plan, coordinate, and oversee renovation, refurbishment, and fit‑out projects across UK and US studios, ensuring delivery on time, within budget, and to FACEGYM standards.
- Manage maintenance schedules, repairs, and equipment servicing across all studios, ensuring rapid resolution of faults and minimal operational disruption.
- Build and manage a reliable network of contractors and suppliers, negotiating contracts, agreeing service levels, and holding vendors accountable for quality, cost, and responsiveness.
- Oversee procurement of operational equipment, tools, and consumables, ensuring continuity of supply and value for money.
- New Studio Openings & Franchise Support
- Lead and develop the New Studio Opening Manager, ensuring effective support and oversight of new studio openings, operational readiness, and launch delivery.
- Support franchise launches through the New Studio Opening Manager, ensuring readiness across timelines, training, systems, and operational delivery.
- Ensure all new studios obtain the necessary licences, permits, and regulatory approvals before opening and maintain compliance thereafter.
- Regulatory, Licensing, Health & Safety & Risk
- Ensure compliance with all operational, regulatory, and beauty licensing requirements across the UK and US.
- Own Special Treatments Licences (UK) and Establishment Licences (New York and Los Angeles), ensuring timely renewals and adherence to local regulations.
- Own studio risk assessments across all sites, working with FACEGYM’s Health & Safety partner to ensure assessments are completed, maintained, and actioned appropriately.
- Lead the implementation of FACEGYM’s Health & Safety policies and chair the Operations & Health & Safety Committee, overseeing incident reporting, risk reviews, and compliance governance.
- Collaborate with the People team on occupational health matters, ensuring a safe and healthy working environment for all studio teams.
- Lead business continuity and incident management planning, ensuring studios can respond effectively to operational disruptions, emergencies, and risks.
- Manage operational insurance matters and related claims in partnership with Legal and Finance.
- Liaise with legal counsel on regulatory enquiries, operational matters, and contract negotiations as required.
- Team Leadership
- Lead, mentor, and develop UK and US operations teams, fostering a culture of accountability, pace, and continuous improvement.
- Build organisational capability and scalable team structures to support continued growth.
- Cross‑Functional Delivery
- Partner with Finance, People, Marketing, Education, Product, and Digital teams to drive aligned planning and strong cross‑functional execution.
- Provide operational insight to inform commercial decisions, service development, and studio growth initiatives.
Qualifications & Experience
- Proven experience (8+ years) managing multi‑site operations within a service‑led, consumer‑facing environment such as retail, hospitality, wellness, or beauty.
- A hands‑on, delivery‑focused leadership style with the ability to operate strategically and tactically, bringing clarity, pace, and accountability.
- Demonstrated success in improving operational performance and driving efficiency and consistency across multiple locations.
- Strong people management experience, with the ability to lead and develop operational leaders across different markets.
- Experience working across UK and US markets, with a working knowledge of relevant regulatory and licensing requirements (California and New York experience desirable).
- Strong analytical and problem‑solving skills, with the ability to make sound decisions in a fast‑paced environment.
- Experience within a high‑growth or scaling business is desirable; exposure to franchising and new site openings would be advantageous.
Global Head of Operations in London employer: FACEGYM
At FACEGYM, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration. Our London HQ is not just a workplace; it's a hub for creativity and growth, where employees are encouraged to develop their skills and advance their careers in the booming wellness industry. With a strong focus on operational excellence and a commitment to employee well-being, we provide a supportive culture that values accountability and continuous improvement, making FACEGYM an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Global Head of Operations in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FACEGYM. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FACEGYM
Don't be shy about reaching out to FACEGYM directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Global Head of Operations in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FACEGYM and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FACEGYM
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
