At a Glance
- Tasks: Lead a vibrant team, manage daily operations, and drive sales in a unique facial fitness studio.
- Company: FaceGym, a pioneering brand in facial fitness with a mission to boost confidence.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal and professional growth.
- Other info: Be part of a supportive community that values positivity and personal development.
- Why this job: Join a dynamic team and empower others while working in an innovative beauty environment.
- Qualifications: Experience in beauty or retail, strong leadership skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40 forgotten muscles of the face. The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.
As a Studio Manager, you will be responsible for running your home Studio successfully. The main function of this role is to drive revenue and profitability, manage the day-to-day operations of the Studio, as well as manage and support the team. You will champion exceptional customer service within the Studio, create a happy working environment for employees, and ensure continual financial growth and meeting KPI's. This candidate must have hands-on experience with customers and previous experience of working within beauty, retail and/or a spa environment. NVQ level 3 beauty is preferred but not a requirement.
Key duties and responsibilities:- Ensure all teams KPI targets are consistently met, providing feedback and coaching tools to help them improve.
- Focus on client loyalty and assess occupancy rates, inspiring the team to improve on their own occupancy and rebook goals.
- Manage Studio inventory to ensure it is stocked with necessary products and tools/equipment.
- Ensure all team members adapt client conversations appropriately, maximizing every sales opportunity to achieve set KPI's.
- Train and onboard new team members, ensuring they are aware of FaceGym's culture and operational practices.
- Take ownership of Studio targets, communicating daily goals to all team members.
- Adhere to Health & Safety guidelines regarding sterilization and storage of equipment, ensuring cleanliness of Studios and work stations.
- Support the team with overcoming selling challenges and create retail theatre to attract new customers during downtime.
- Actively train and develop each team member as needed, reaching out to the education team for support when necessary.
- Manage and overcome customer complaints effectively and in a timely manner.
- Ensure an inclusive environment in the Studio, embedding the Family Values and creating an environment of support and respect.
- Have flexibility to step in and cover workouts as needed.
Store Manager - New Opening - Leeds, West Yorkshire employer: FACEGYM
FaceGym is an exceptional employer that fosters a vibrant and inclusive work culture, empowering employees to thrive in their roles while promoting confidence and positivity. As a Store Manager in Leeds, you will benefit from comprehensive training and development opportunities, ensuring your growth within a pioneering company at the forefront of facial fitness. With a focus on teamwork and exceptional customer service, you'll be part of a supportive community dedicated to achieving success together.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - New Opening - Leeds, West Yorkshire
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like FACEGYM, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like FACEGYM!
We think you need these skills to ace Store Manager - New Opening - Leeds, West Yorkshire
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at FACEGYM, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at FACEGYM and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show FACEGYM that you’re ready to jump in and contribute right away!
How to prepare for a job interview at FACEGYM
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
