At a Glance
- Tasks: Lead a vibrant team, drive sales, and create an amazing customer experience.
- Company: Join FaceGym, the first facial fitness studio revolutionising beauty.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a supportive community with exciting career development opportunities.
- Why this job: Empower others while working in a fun, dynamic environment focused on confidence.
- Qualifications: Experience in beauty or retail; NVQ level 3 preferred but not essential.
The predicted salary is between 31500 - 38500 £ per year.
FaceGym is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face - in our Studios, on face-gym.com and our Digital Studio, third-party retailers, and at home. The FaceGym Family is an inclusive community, with a strong mission to develop people and teams, promote confidence and positivity, and create an environment where all individuals are empowered to be the best version of themselves.
As a Studio Manager, you will be responsible for running your home Studio successfully, driving revenue and profitability, managing the day-to-day operations of the Studio, as well as managing and supporting the team. You will champion exceptional customer service within the Studio, create a happy working environment for employees, and ensure continual financial growth and meeting KPI's. This candidate must have hands-on experience with customers and previous experience of working within beauty, retail and/or a spa environment. NVQ level 3 beauty is preferred but not a requirement.
Key duties and responsibilities:
- Ensure all teams KPI targets are consistently met, providing feedback and coaching tools to help them improve.
- Focus on client loyalty and assess occupancy rates, inspiring the team to improve on their own occupancy and rebook goals.
- Manage Studio inventory to ensure it is stocked with necessary products and tools/equipment.
- Ensure all team members adapt client conversations appropriately, maximizing every sales opportunity to achieve set KPI's.
- Train and onboard new team members, ensuring they are aware of FaceGym's culture and operational practices.
- Take ownership of Studio targets, communicating daily goals to team members.
- Adhere to Health & Safety guidelines regarding sterilization and storage of equipment, ensuring cleanliness of Studios and work stations.
- Support the team with overcoming selling challenges and create retail theatre to attract new customers during downtime.
- Actively train and develop each team member as needed, reaching out to the education team for support.
- Manage and overcome customer complaints effectively and in a timely manner.
- Ensure an inclusive environment in the Studio, embedding the Family Values and creating an environment of support and respect.
- Be flexible to cover workouts as needed, for example during trainer sickness or annual leave.
Store Manager - Leeds, West Yorkshire employer: FACEGYM
FACEGYM is an exceptional employer that prioritises employee growth and development within the vibrant setting of Central London. With a strong focus on delivering 5-star customer experiences, team members benefit from a supportive work culture, generous commission structures, and exclusive discounts, making it a truly rewarding place to build a career in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Leeds, West Yorkshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like FACEGYM. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to FACEGYM
Don't be shy about reaching out to FACEGYM directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Store Manager - Leeds, West Yorkshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about FACEGYM and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at FACEGYM
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
