Beauty Therapist - Leading Spa in Cambridge

Join us at the first FACEGYM franchise in Cambridge and be part of an exciting new venture. In this role, you'll lead facial workouts, deliver exceptional customer experiences, drive sales, and build lasting client relationships. You'll be at the forefront of introducing FACEGYM's innovative services and retail offerings to a brand-new community, helping shape the studio's culture and set the standard for excellence. This is a unique opportunity to grow with a pioneering team and make a real impact in the launch of our newest location.

Key Duties And Responsibilities:

• Deliver all workouts in line with all FaceGym Workout protocols.
• Responsible for selling the brand's unique offerings, workouts, and homecare products within the studio and when promoting the brand front of house.
• Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone.
• Have the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers.
• Maintain an exceptional customer experience at every touch point of the customer journey.
• Responsible for meeting retail and service individual targets and KPIs (key performance indicators).
• Ensure work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
• Have a strong focus on maximizing retail potential and client retention.
• Operate efficiently point of sale systems, card machines and tills.
• Build and constantly update knowledge on skincare, products and workouts.
• Communicate effectively and professionally with all the team, Studio Manager and FaceGym management.
• Use learning from each site to further develop your clients' experience in store.
• Ensure all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment.
• Ensure a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients.
• Lead by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
• Establish an effective working relationship with the full team and management.
• Be skillful on Zenoti booking system.
• Excel in a customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.

Person Specification:

The ideal candidate will have an NVQ 3 Beauty therapy qualification or equivalent, hands-on experience with customers, and previous experience of working within beauty, retail and spa.