At a Glance
- Tasks: Lead facial workouts and deliver exceptional customer experiences in a vibrant new studio.
- Company: Join the first FACEGYM franchise in Cambridge and be part of an exciting new venture.
- Benefits: Opportunity to grow with a pioneering team and make a real impact.
- Other info: Dynamic environment with a focus on retail potential and client retention.
- Why this job: Shape the culture of a brand-new community and set standards for excellence.
- Qualifications: NVQ 3 Beauty therapy qualification or equivalent and hands-on customer experience.
The predicted salary is between 20000 - 25000 £ per year.
Join us at the first FACEGYM franchise in Cambridge and be part of an exciting new venture. In this role, you will lead facial workouts, deliver exceptional customer experiences, drive sales, and build lasting client relationships. You will be at the forefront of introducing FACEGYM's innovative services and retail offerings to a brand-new community, helping shape the studio's culture and set the standard for excellence. This is a unique opportunity to grow with a pioneering team and make a real impact in the launch of our newest location.
Key Duties And Responsibilities:
- Deliver all workouts in line with all FaceGym Workout protocols.
- Responsible for selling the brand's unique offerings, workouts, and homecare products within the studio and when promoting the brand front of house.
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone.
- Have the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers.
- Maintain an exceptional customer experience at every touch point of the customer journey.
- Responsible for meeting retail and service individual targets and KPIs (key performance indicators).
- Ensure work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
- Have a strong focus on maximizing retail potential and client retention.
- Operate efficiently point of sale systems, card machines and tills.
- Build and constantly update knowledge on skincare, products and workouts.
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management.
- Use learning from each site to further develop your clients' experience in store.
- Ensure all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment.
- Ensure a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients.
- Lead by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
- Establish an effective working relationship with the full team and management.
- Be skillful on Zenoti booking system.
- Excel in a customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification:
- NVQ 3 Beauty therapy qualification or equivalent.
- Hands-on experience with customers.
- Previous experience of working within beauty, retail and spa.
Beauty Therapist - Cambridge - New Opening employer: FACEGYM
Join FACEGYM in Cambridge and be part of a vibrant new team dedicated to delivering exceptional beauty experiences. As an employer, we prioritise employee growth through comprehensive training and support, fostering a culture of innovation and excellence. With a focus on building lasting client relationships and a commitment to your professional development, this is an exciting opportunity to shape the future of our brand in a dynamic community.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Therapist - Cambridge - New Opening
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into FACEGYM's services and ethos. This way, you can show off your knowledge and passion for their unique offerings, which will definitely impress the hiring team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to build rapport and handle challenges. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Showcase your sales skills! Prepare examples of how you've successfully sold products or services in the past. Highlighting your ability to create 'retail theatre' will make you stand out as someone who can drive sales and engage customers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the FACEGYM family right from the start!
We think you need these skills to ace Beauty Therapist - Cambridge - New Opening
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about working in this field. We want to see your enthusiasm for helping clients feel their best.
Tailor Your Application:Make sure to customise your application for the Beauty Therapist role at FACEGYM. Highlight relevant skills and experiences that align with our brand values and the specific duties mentioned in the job description. This shows us you’re serious about joining our team!
Be Professional Yet Approachable:While we love a friendly vibe, it’s important to maintain professionalism in your written application. Use clear language, check your spelling and grammar, and keep it concise. We want to get to know you, but we also appreciate a polished presentation!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace our innovative approach!
How to prepare for a job interview at FACEGYM
✨Know Your Stuff
Make sure you brush up on FACEGYM's unique offerings and services. Familiarise yourself with their facial workouts and retail products so you can confidently discuss how you would promote them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer experiences in the past. Think about times when you built rapport with clients or overcame challenges in a retail setting, as this will demonstrate your ability to provide 5-star service.
✨Dress to Impress
Since you'll be representing a beauty brand, make sure your appearance is polished and professional. Follow grooming guidelines and present yourself in a way that reflects the high standards of FACEGYM.
✨Practice Your Selling Techniques
Be ready to discuss your approach to selling and how you would create 'retail theatre' to engage customers. Think about how you can adapt your selling style to different customer profiles and prepare to share your strategies for meeting sales targets.
