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- Tasks: Deliver expert facial workouts and ensure smooth studio operations across multiple locations.
- Company: Join FACEGYM, the first unique facial fitness experience in London.
- Benefits: Generous commission, exclusive discounts, and 50% off FACEGYM products.
- Why this job: Be part of a dynamic team that boosts confidence through innovative beauty treatments.
- Qualifications: NVQ Level 3 Beauty Therapy qualification and exceptional customer service skills required.
- Other info: Flexible hours with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Position: Studio Support Trainer
Reporting To: Studio Manager
Locations: Selfridges Home Base working across all 6 London studio locations when needed
Hours: 32 hours (4 days)
Availability: Must be available to work across weekdays and weekends
Our Company
FACEGYM is the first of its kind and a unique facial fitness experience, and is in the confidence-boosting business. We combine powerful kneading movements with our high-performance skincare, innovative tools and cutting-edge technology to tone and tighten the 40+ forgotten muscles of the face – in our studios, on face-gym.com and our Digital Studio, and at home. We are based in central London, working across the UK & USA.
Job Summary
We are looking for a versatile and highly adaptable Studio Support Trainer to take on a newly created role that blends hands-on facial training with operational studio support. This role is designed to ensure seamless studio operations, supporting multiple locations by stepping in as a Studio Lead when managers are absent and delivering exceptional facial workouts when required.
As a key part of our evolving studio structure, this role will provide on-demand coverage across our six London locations based on trainer callouts, holidays, and business needs—sometimes at short notice.
Key Responsibilities
- Ensure the smooth execution of studio operations, including front-of-house duties, such as self-check-in and self-check-out, calling clients, managing walk-ins, and selling gift cards.
- Maintain studio cleanliness and readiness, overseeing laundry, towels, and hygiene standards.
- Handle bookings, cancellations, and client intake, ensuring a frictionless experience.
- Own the self-check-in and self-check-out customer experience execution, maintaining high service standards.
- Support trainers in driving sales and rebooking efforts, maximising revenue opportunities.
- Address customer concerns professionally, resolving issues both in-person and over the phone.
- Manage opening and closing duties as a key holder, ensuring studio readiness.
- Monitor stock level checks as needed and end-of-day studio reporting.
- Deliver expert facial workouts aligned with FACEGYM protocols to drive customer satisfaction.
- Build strong client relationships to increase retention and rebooking rates.
- Educate customers on skincare, products, and treatments, leveraging upsell opportunities.
- Uphold hygiene, health & safety standards, ensuring a pristine studio environment.
- Stay updated on the latest FACEGYM techniques and product innovations.
- Operate efficiently within the Zenoti booking system to manage appointments, client records and the self-check-out process.
- Represent the brand professionally at all times, maintaining a well-groomed appearance.
- Handle bookings, cancellations, and client intake forms, ensuring a seamless customer journey.
Person Specification
- NVQ Level 3 Beauty Therapy qualification or equivalent.
- Must be flexible and available to work on weekends.
- Previous experience in beauty therapy, spa, or retail.
- Exceptional customer service skills, with the ability to stay calm under pressure and deliver a luxury experience.
- Confident communicator with experience in an online booking system (Zenoti experience is a plus).
- A team player with strong interpersonal skills and the ability to inspire and support colleagues.
- Flexible availability, including weekdays, weekends, and evenings.
- Comfortable working across all six London locations as required at short notice.
- Excel in a customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Over To the Best Part, The Perks!
- Generous commission on retail sales.
- Exclusive Discounts: Enjoy personal, friends, and family discounts on our services.
- Product Perks: Get 50% off FACEGYM products.
- Supportive Resources: Access our free and confidential employee assistance program for personal and professional well-being.
Our Brand Values:
- Teamwork
- Adaptability
- Ownership
- Respect
This role is heavily operational and requires someone who can confidently manage both hands-on studio tasks and client interactions. If you thrive in a fast-paced, customer-facing environment, we’d love to hear from you!
Studio Support Trainer (Beauty Therapist) Beauty therapist UK · in London employer: FaceGym Ltd
Contact Detail:
FaceGym Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Studio Support Trainer (Beauty Therapist) Beauty therapist UK · in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty industry, especially those who might know about openings at FACEGYM. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Get hands-on! If you can, visit one of our studios and experience the vibe. This not only shows your genuine interest but also gives you a chance to chat with current staff and learn more about what it’s really like to work here.
✨Tip Number 3
Be ready for anything! Since the role requires flexibility across multiple locations, practice being adaptable. Think about how you can showcase your ability to handle different situations during interviews or chats with us.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for our brand and values, which is super important for nailing that interview.
We think you need these skills to ace Studio Support Trainer (Beauty Therapist) Beauty therapist UK · in London
Some tips for your application 🫡
Show Your Passion for Beauty Therapy: When writing your application, let your love for beauty therapy shine through! Share your experiences and what excites you about helping clients feel their best. We want to see your enthusiasm for the role!
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Studio Support Trainer role. Mention specific experiences that relate to the responsibilities listed in the job description. We appreciate a personal touch!
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use a friendly tone but ensure your language is clear and respectful. We’re looking for someone who can connect with clients effortlessly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at FaceGym Ltd
✨Know the Brand Inside Out
Before your interview, dive deep into FACEGYM's philosophy and services. Understand their unique approach to facial fitness and be ready to discuss how you can contribute to their mission of boosting confidence through innovative skincare.
✨Showcase Your Customer Service Skills
As a Studio Support Trainer, exceptional customer service is key. Prepare examples from your past experiences where you've handled client concerns or provided outstanding service, especially in high-pressure situations. This will demonstrate your ability to maintain a luxury experience.
✨Be Ready for Flexibility Questions
Given the role's requirement to work across multiple locations and adapt to changing schedules, be prepared to discuss your flexibility. Share specific instances where you've successfully adapted to last-minute changes or taken on additional responsibilities.
✨Demonstrate Team Spirit
FACEGYM values teamwork, so come equipped with examples of how you've collaborated with colleagues in previous roles. Highlight any experiences where you've inspired or supported your team, showcasing your interpersonal skills and ability to thrive in a collaborative environment.
