At a Glance
- Tasks: Lead facial workouts and deliver exceptional customer experiences at FACEGYM.
- Company: Join the exciting new FACEGYM franchise in Leeds.
- Benefits: Be part of a pioneering team with growth opportunities and a vibrant culture.
- Other info: Dynamic environment focused on client relationships and retail success.
- Why this job: Make a real impact by introducing innovative beauty services to a new community.
- Qualifications: NVQ3 Beauty therapy qualification or equivalent and hands-on customer experience.
The predicted salary is between 20000 - 26400 £ per year.
Join us at the brand new FACEGYM franchise in Leeds and be part of an exciting new venture. In this role, you’ll lead facial workouts, deliver exceptional customer experiences, drive sales, and build lasting client relationships. You’ll be at the forefront of introducing FACEGYM’s innovative services and retail offerings to a brand-new community, helping shape the studio’s culture and set the standard for excellence. This is a unique opportunity to grow with a pioneering team and make a real impact in the launch of our newest location.
Key Duties And Responsibilities
- Deliver all workouts in line with all FaceGym Workout protocols.
- Responsible for selling the brands’ unique offerings, workouts and homecare products within the studio and when promoting the brand front of house.
- Proactively be aware of the power of body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5-star service to everyone.
- Having the confidence to overcome selling challenges and ability to create retail theatre to attract and entice customers, incorporating the client journey and brand story whilst engaging with customers.
- Maintain an exceptional customer experience at every touch point of the customer journey.
- Responsible for meeting retail and service individual targets and KPI’s (key performance indicators).
- Ensuring work stations are clean, presentable and well stocked with the necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks.
- To have a strong focus on maximizing retail potential and client retention.
- Operating efficiently point of sale systems, card machines and tills.
- Building and constantly updating knowledge on skincare, products and workouts.
- Communicate effectively and professionally with all the team, Studio Manager and FaceGym management.
- Use single learning from each site to further develop your client's experience in store.
- Ensuring all Health & Safety guidelines are adhered to in relation to the sterilization and storage of all equipment.
- Ensuring a high standard of personal hygiene is maintained; grooming guidelines followed, and emphasis is placed on cleanliness as in close contact with clients.
- Leading by example at all times ensuring that you portray a professional image and conduct yourself in a manner that represents the brand at a high standard.
- Establish an effective working relationship with full team and management.
- Be skillful on Zenoti booking system.
- Excel in a customer self-serviced studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, aftercare, and successful checkout.
Person Specification
- NVQ3 Beauty therapy qualification or equivalent.
- Hands on experience with customers.
- Previous experience of working within beauty, retail and spa.
Beauty Therapist in Leeds employer: FACEGYM Leeds
At FACEGYM, we pride ourselves on being an innovative and dynamic employer, offering our Beauty Therapists the chance to be part of a pioneering team in the vibrant city of Leeds. Our work culture is centred around collaboration and excellence, providing ample opportunities for personal and professional growth while delivering exceptional customer experiences. Join us to not only shape the future of beauty treatments but also to enjoy a supportive environment that values your contributions and encourages creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Beauty Therapist in Leeds
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FACEGYM Leeds. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FACEGYM Leeds before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Beauty Therapist in Leeds
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FACEGYM Leeds:Your cover letter is your chance to shine! Tell us why you want to work at FACEGYM Leeds specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FACEGYM Leeds!
How to prepare for a job interview at FACEGYM Leeds
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
