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- Tasks: Lead a team to resolve customer issues and enhance service quality.
- Company: Join a dynamic company focused on exceptional customer experiences.
- Benefits: Enjoy competitive salary, career growth opportunities, and a supportive work environment.
- Why this job: Be part of a team that values problem-solving and customer satisfaction.
- Qualifications: 2+ years in customer service leadership with strong communication skills required.
- Other info: Ideal for proactive leaders passionate about making a difference.
The predicted salary is between 24000 - 28800 £ per year.
Customer Resolutions Team Leader
Loughborough
£28,000 - £32,000
Are you a problem-solver with a passion for outstanding customer service? As a Product Specialist & Customer Resolutions Team Leader, you’ll handle escalated aftersales issues, investigate concerns, and ensure efficient resolutions while supporting the wider team. With strong leadership and conflict resolution skills, you will drive customer satisfaction.
Description of the role:- Supervise and mentor a team of customer support representatives, providing guidance and support.
- Assist in the smooth running of the department, working closely with senior team members.
- Handle escalated customer complaints and technical issues, ensuring thorough investigation and resolution.
- Train team members on effective conflict resolution and customer interaction techniques.
- Identify opportunities to enhance customer service and implement improvements.
- Work closely with management to address customer feedback and refine processes.
- Minimum of 2 years’ experience in a leadership role within customer support or service.
- Strong conflict resolution skills with the ability to remain calm and professional.
- Excellent communication and interpersonal skills to lead and motivate a team.
- Organisational and time-management abilities, with experience handling multiple priorities.
- Willingness to develop in-depth product knowledge to support technical issue resolution.
- Experience with CRM systems and customer support software is an advantage.
If you are a proactive leader with a customer-focused mindset and a passion for problem-solving, we’d love to hear from you!
Senior Customer Service Team Leader employer: fabric recruitment
Contact Detail:
fabric recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Team Leader
✨Tip Number 1
Showcase your leadership experience by preparing specific examples of how you've successfully managed a team in the past. Highlight any instances where you resolved conflicts or improved team performance, as this will resonate well with our focus on strong leadership.
✨Tip Number 2
Familiarise yourself with common customer service challenges and resolutions. Being able to discuss these during an interview will demonstrate your problem-solving skills and your proactive approach to customer satisfaction.
✨Tip Number 3
Research our company culture and values. Understanding what we stand for will help you align your answers with our expectations and show that you're genuinely interested in being part of our team.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and customer support software. Being knowledgeable about these tools will not only highlight your technical skills but also your readiness to hit the ground running in this role.
We think you need these skills to ace Senior Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer support roles. Emphasise your conflict resolution skills and any relevant achievements that demonstrate your ability to drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for outstanding customer service. Mention specific examples of how you've successfully handled escalated issues and led a team to improve customer experiences.
Showcase Relevant Experience: When detailing your work history, focus on your experience in mentoring and training team members. Highlight any initiatives you've implemented that enhanced customer service or improved processes.
Prepare for Potential Questions: Anticipate questions related to conflict resolution and team leadership during the interview process. Prepare examples that showcase your problem-solving abilities and how you maintain professionalism under pressure.
How to prepare for a job interview at fabric recruitment
✨Showcase Your Leadership Skills
As a Senior Customer Service Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, resolved conflicts, and motivated others in previous roles.
✨Prepare for Conflict Resolution Scenarios
Expect to discuss specific situations where you've handled escalated customer complaints. Think about the steps you took to resolve the issue and how you ensured customer satisfaction while maintaining professionalism.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is an advantage, brush up on any relevant software you've used. Be ready to discuss how you've utilised these tools to enhance customer service and streamline processes.
✨Demonstrate Your Problem-Solving Mindset
The role requires a passion for problem-solving. Prepare to share examples of challenges you've faced in customer service and how you approached finding effective solutions, highlighting your analytical skills.
