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For Companies At a Glance
- Tasks: Engage customers, provide tailored advice, and manage sales processes in a busy showroom.
- Company: Join a well-established, family-run retailer known for premium quality products and exceptional service.
- Benefits: Enjoy a competitive salary, bonuses, and the chance to work in a vibrant team environment.
- Why this job: Be part of a growing business that values customer experience and offers a dynamic work culture.
- Qualifications: 2 years in customer-facing sales, strong communication skills, and CRM experience required.
- Other info: Passion for interiors and luxury retail experience is a plus!
The predicted salary is between 24000 - 26000 £ per year.
A well-established, family-run retailer is expanding its team and seeking a confident, service-driven Sales Advisor for their showroom in the local area. Known for delivering exceptional customer experiences and premium quality products, this growing business is looking for someone who thrives in a busy, customer-focused environment. You will play a key role in delivering outstanding service throughout the full customer journey - from initial enquiry through to aftersales care. This is a varied position combining showroom-based sales, technical advice, administration, and customer support both in person and over the phone/email.
Description of the role:
- Engage with customers in the showroom and over phone/email to guide them through the sales process.
- Provide tailored advice on products, technical suitability, sizing, and design.
- Create quotations, process payments, arrange deliveries, and resolve customer queries.
- Manage sample requests and follow up with prospective customers.
- Maintain accurate customer records in the CRM system.
- Ensure the showroom remains tidy, welcoming, and well-presented.
- Confirm showroom appointments and prepare refreshments for visitors.
- Make proactive follow-up calls to clients and handle all incoming enquiries efficiently.
About you:
- Minimum 2 years' experience in a customer-facing sales or retail role.
- Strong communication skills with excellent attention to detail.
- Experience using a CRM system and Microsoft Office.
- Highly organised with the ability to manage multiple tasks in a fast-paced setting.
- A proactive, hands-on attitude.
- Experience in the luxury or premium retail market is a bonus.
If you are a confident communicator with a passion for interiors and a natural flair for delivering outstanding customer experiences, we would love to hear from you!
Sales Associate (Retail) employer: fabric recruitment
Contact Detail:
fabric recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate (Retail)
✨Tip Number 1
Familiarise yourself with the products offered by the retailer. Understanding the features and benefits of their premium quality items will allow you to engage confidently with customers and provide tailored advice.
✨Tip Number 2
Brush up on your CRM skills. Since managing customer records is a key part of the role, being proficient in using CRM systems will demonstrate your ability to handle administrative tasks efficiently.
✨Tip Number 3
Practice your communication skills. As a Sales Associate, you'll need to convey information clearly and effectively, both in person and over the phone. Role-playing scenarios can help you prepare for real customer interactions.
✨Tip Number 4
Showcase your organisational skills. The ability to manage multiple tasks in a busy environment is crucial. Think of examples from your past experience where you've successfully juggled various responsibilities to highlight during your interview.
We think you need these skills to ace Sales Associate (Retail)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in sales or retail. Emphasise any achievements that demonstrate your ability to deliver exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for interiors and your proactive attitude. Mention specific examples of how you've successfully engaged with customers and resolved queries in previous roles.
Highlight Relevant Skills: In your application, focus on your strong communication skills and attention to detail. Mention your experience with CRM systems and Microsoft Office, as these are key requirements for the role.
Show Enthusiasm for the Brand: Research the retailer and express your enthusiasm for their products and values in your application. This will show that you are genuinely interested in the position and align with their commitment to exceptional customer experiences.
How to prepare for a job interview at fabric recruitment
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer interaction, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to create a positive experience for customers.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by the retailer. Be ready to discuss how you would provide tailored advice on product suitability and design, as this will show your enthusiasm and preparedness for the role.
✨Emphasise Organisational Skills
The job requires managing multiple tasks in a fast-paced environment. Prepare to discuss how you prioritise tasks and stay organised, perhaps by sharing a time when you successfully juggled various responsibilities.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the company and the role. Ask about their approach to customer service or how they support their sales team, which can also give you insight into their company culture.
