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- Tasks: Lead a team to resolve customer issues and enhance service quality.
- Company: Join a dynamic company focused on outstanding customer service in Loughborough.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Be part of a supportive culture that values problem-solving and customer satisfaction.
- Qualifications: 2+ years in a leadership role with strong communication and conflict resolution skills.
- Other info: Ideal for proactive leaders eager to make a difference in customer experience.
The predicted salary is between 24000 - 32000 £ per year.
Are you a problem-solver with a passion for outstanding customer service? As a Product Specialist & Customer Resolutions Team Leader, you’ll handle escalated aftersales issues, investigate concerns, and ensure efficient resolutions while supporting the wider team. With strong leadership and conflict resolution skills, you will drive customer satisfaction.
Description of the role:
- Supervise and mentor a team of customer support representatives, providing guidance and support.
- Assist in the smooth running of the department, working closely with senior team members.
- Handle escalated customer complaints and technical issues, ensuring thorough investigation and resolution.
- Train team members on effective conflict resolution and customer interaction techniques.
- Identify opportunities to enhance customer service and implement improvements.
- Work closely with management to address customer feedback and refine processes.
About you:
- Minimum of 2 years’ experience in a leadership role within customer support or service.
- Strong conflict resolution skills with the ability to remain calm and professional.
- Excellent communication and interpersonal skills to lead and motivate a team.
- Organisational and time-management abilities, with experience handling multiple priorities.
- Willingness to develop in-depth product knowledge to support technical issue resolution.
- Experience with CRM systems and customer support software is an advantage.
If you are a proactive leader with a customer-focused mindset and a passion for problem-solving, we’d love to hear from you!
Customer Service Team Leader employer: fabric recruitment
Contact Detail:
fabric recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Showcase your leadership experience by discussing specific instances where you've successfully managed a team. Highlight any improvements in customer satisfaction or team performance that resulted from your guidance.
✨Tip Number 2
Prepare to discuss your conflict resolution skills in detail. Think of examples where you effectively handled escalated issues and how your approach led to positive outcomes for both the customer and your team.
✨Tip Number 3
Familiarise yourself with common customer service software and CRM systems. Being able to speak knowledgeably about these tools during your interview will demonstrate your readiness to hit the ground running.
✨Tip Number 4
Research StudySmarter's customer service philosophy and values. Understanding our approach will help you align your answers with what we value in a Customer Service Team Leader, making you a more attractive candidate.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience in customer support. Emphasise any specific achievements related to conflict resolution and team management that align with the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and problem-solving. Provide examples of how you've successfully handled escalated issues and led a team to improve customer satisfaction.
Showcase Relevant Skills: Clearly outline your conflict resolution skills and experience with CRM systems in your application. Mention any training or mentoring roles you've undertaken to demonstrate your leadership capabilities.
Proofread Your Application: Before submitting, carefully proofread your application for any errors. A well-presented application reflects your attention to detail and professionalism, which are crucial for a leadership role.
How to prepare for a job interview at fabric recruitment
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led a team, resolved conflicts, and motivated others in previous roles.
✨Prepare for Conflict Resolution Scenarios
Expect to discuss specific situations where you've handled escalated customer complaints. Be ready to explain your thought process, the steps you took, and the outcomes achieved to showcase your problem-solving skills.
✨Familiarise Yourself with CRM Systems
Since experience with CRM systems is an advantage, brush up on any relevant software you've used. Be prepared to discuss how you've utilised these tools to enhance customer service and streamline processes.
✨Demonstrate Your Customer-Centric Mindset
Highlight your passion for outstanding customer service throughout the interview. Share examples of how you've gone above and beyond to ensure customer satisfaction and how you plan to implement improvements in the new role.
