At a Glance
- Tasks: Assist customers face-to-face, over the phone, and via email to provide effective solutions.
- Company: Join a successful business with a focus on career development.
- Benefits: Enjoy a competitive salary, quarterly bonuses, and discounts.
- Other info: Training provided in London with travel and accommodation covered.
- Why this job: Thrive in a sales-driven environment with real progression opportunities.
- Qualifications: Experience in customer service/sales and strong communication skills.
The predicted salary is between 26500 - 26500 £ per year.
Permanent, Full-Time
Birmingham
£26,500 + bonus
Monday-Friday with weekends on a rota
Training in London (Travel and accommodation provided)
Do you have a retail and customer service background, keen to progress your career? This is an exciting opportunity to join a successful business with opportunities to develop through the business, utilising your sales and customer service expertise.
You will be responsible for assisting customers face-to-face, over the phone and via email to discuss their requirements and offer effective solutions. You will up-sell additional products and services where possible whilst dealing with enquiries and converting them to orders.
Description of the role:- Dealing with sales enquiries over the phone, via email and face-to-face.
- Promoting products and services to both new and existing customers.
- Maintaining a clean and tidy environment for all customers and staff.
- Completing all administrative duties and providing back office support.
- Working as a team to achieve targets.
- Experience of working within a customer service/sales environment.
- Ability to communicate with customers via various channels.
- Effective up-selling skills and able to work to targets and SLAs.
- IT literate including Microsoft Office with the ability to pick up new systems.
- The role will involve some lone working and key holder responsibilities.
- Quarterly bonus scheme
- Length of service rewards
- Discounts and vouchers
If you enjoy working with customers, thrive in a sales-driven environment and are looking for a role with real progression opportunities, we'd love to receive your application.
Customer Sales Advisor in Birmingham employer: Fabric Recruitment
Join a dynamic team in Birmingham as a Customer Sales Advisor, where your retail and customer service experience will be valued and nurtured. With a strong focus on employee development, we offer comprehensive training, a quarterly bonus scheme, and unique rewards for long service, all within a supportive work culture that encourages collaboration and success. This role not only provides the chance to excel in sales but also opens doors for career progression in a thriving business environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in Birmingham
✨Tip Number 1
Get to know the company! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous customer service and sales experiences. Highlight specific examples where you’ve successfully upsold or resolved customer issues.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team and makes it easier for us to find you.
We think you need these skills to ace Customer Sales Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your retail and customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your sales achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the Customer Sales Advisor role and how your background makes you the perfect fit. Keep it friendly and engaging!
Show Off Your Communication Skills:Since you'll be dealing with customers over various channels, make sure your application reflects your ability to communicate effectively. Use clear language and a positive tone throughout your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Fabric Recruitment
✨Know Your Stuff
Before the interview, make sure you’re familiar with the company and its products. Research their customer service approach and sales strategies. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Skills
Prepare specific examples from your past experiences where you've successfully dealt with customers or made sales. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to handle similar situations in the new role.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common interview questions for sales roles, like how you would handle objections or upsell products. The more you practice, the more comfortable you'll feel during the actual interview.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about your future with the company.
