Service & Sales Engineer

Service & Sales Engineer – Derby DE21 – £45,000-£50,000

This is a well-established international manufacturing business with a history spanning several decades. The company designs, engineers, and supplies high-quality equipment and systems to customers across a wide range of industries.

An exciting opportunity for an experienced and innovative person to support sales, service and regional customer needs. This business is a long‑established machinery manufacturer with a global footprint, known for high‑quality products across a broad range of industries.

Responsibilities

• Understanding customer needs and aligning product offerings with their requirements.
• Providing technical expertise and guidance to customers throughout the sales process.
• Conducting product demonstrations and delivering presentations to showcase the value of solutions.
• Collaborating with the sales team to identify and qualify sales opportunities.
• Developing and maintaining strong customer relationships to increase customer satisfaction and loyalty.
• Contributing to sales strategies, pricing decisions and contract negotiations based on technical considerations.
• Study customer needs, pain points and business challenges and create a customised sales proposal.
• Conduct product demonstrations to showcase key features and functionalities and address technical questions.
• Provide pre‑sales support by answering technical enquiries and participating in sales meetings.
• Liaise with the European engineering/technical team to address technical concerns or requirements.
• Develop and deliver technical documentation, technical specifications and product training sessions.
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions.
• Provide post‑sales support to customers, including technical troubleshooting and customer training.
• Give active feedback and insights from the market to the product development and marketing team.

Qualifications

• 2+ years of experience as a sales engineer or in a similar technical sales role.
• Strong technical background and ability to understand complex technical concepts and effectively communicate them.
• Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.
• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
• Strong problem‑solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
• Self‑motivated and target‑driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
• Ability to work independently and collaboratively within a team.
• Willingness to travel as required.

Benefits

• Salary £45,000-£50,000.
• 28 days + Bank Holidays (3/4 days required to be used for Christmas shut down).
• Company pension contribution 10%.
• Company vehicle including private fuel.
• Company phone.
• Company laptop.