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- Tasks: Lead a dynamic team to deliver top-notch customer service and streamline processes.
- Company: Join a thriving company focused on exceptional customer experiences and team growth.
- Benefits: Enjoy competitive salary, career development opportunities, and a supportive work culture.
- Why this job: Be part of a growth journey, fostering a high-performing team and making a real impact.
- Qualifications: 2+ years in a supervisory role with strong customer service and coaching skills required.
- Other info: Opportunity to step up as Customer Operations & Logistics Manager when needed.
The predicted salary is between 22800 - 38000 £ per year.
Customer Service Team Leader Loughborough up to £38,000 Are you ready to take the next step in your leadership career? We\’re on the lookout for a driven Team Leader to join our client\’s thriving Customer Service department. In this exciting role, you\’ll lead a passionate team of Customer Service Co-ordinators, ensuring every customer experience exceeds expectations. You\’ll play a key part in the business\’s growth journey-streamlining processes, championing exceptional service, and helping to build a high-performing team culture. Description of the role: Manage, mentor, and motivate a customer service team to deliver first-class support. Ensure seamless processing of orders, quotes, invoices, and dispatches. Collaborate closely with the Customer Operations & Logistics Manager to refine systems and promote continuous improvement. Support monthly reporting, keeping a close eye on KPIs to achieve department targets. Step in for the Customer Operations & Logistics Manager when needed. Promote a proactive sales mindset and spot opportunities to support the wider business. Participate in customer and sales meetings, making sure actions are captured and followed through.About you: At least 2 years\’ experience in a supervisory role within a structured environment Strong background in customer service, with the ability to coach and develop a team. Excellent communication, planning, and organisational skills Confident with Microsoft Office and office-based IT systems Ability to analyse issues, solve problems, and drive improvements.If you\’re passionate about motivating teams, driving excellent customer service, and developing continuous improvement, we\’d love to hear from you
Customer Service Team Leader employer: Fabric Recruitment Ltd
Contact Detail:
Fabric Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in customer service leadership. Understanding current best practices and innovative strategies can help you stand out during interviews, showing that you're not just experienced but also forward-thinking.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in the past. Highlight instances where you've improved processes or enhanced customer satisfaction, as these will demonstrate your capability to excel in this role.
✨Tip Number 3
Network with professionals in the customer service industry. Engaging with others in similar roles can provide insights into what makes a successful Team Leader and may even lead to referrals or recommendations.
✨Tip Number 4
Showcase your analytical skills by preparing to discuss how you've used data to drive improvements in your previous roles. Being able to talk about KPIs and how you've met or exceeded them will resonate well with potential employers.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and leadership. Emphasise any supervisory roles you've held and specific achievements that demonstrate your ability to motivate and develop a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and leadership. Use specific examples from your past experiences to illustrate how you have successfully managed teams and improved customer satisfaction.
Highlight Key Skills: Focus on the skills mentioned in the job description, such as communication, planning, and organisational skills. Provide concrete examples of how you've used these skills in previous roles to drive improvements and achieve targets.
Show Enthusiasm for Continuous Improvement: Demonstrate your commitment to continuous improvement by discussing any initiatives you've led or participated in that enhanced customer service processes. This will show your potential employer that you're proactive and results-driven.
How to prepare for a job interview at Fabric Recruitment Ltd
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you've successfully led teams in the past, focusing on your mentoring and coaching experiences.
✨Understand the Company Culture
Research the company’s values and culture before the interview. This will help you align your answers with what they are looking for in a candidate and show that you’re a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer service challenges. Think of specific scenarios where you improved processes or resolved conflicts, and be ready to discuss them in detail.
✨Highlight Your Analytical Skills
Since the role involves monitoring KPIs and driving improvements, be prepared to discuss your experience with data analysis. Share examples of how you've used data to make informed decisions and improve team performance.
