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- Tasks: Assist customers face-to-face, over the phone, and via email to provide effective solutions.
- Company: Join a successful, growing company with opportunities for skill development and team bonuses.
- Benefits: Enjoy Monday-Friday hours, travel and accommodation for training in London, plus potential bonuses.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Experience in customer-focused roles, strong communication skills, and IT literacy required.
- Other info: Weekend work on a rota basis; perfect for those looking to balance work and study.
The predicted salary is between 20400 - 30600 £ per year.
Customer Sales Advisor Birmingham (Close to Birmingham New Street Station) £25,500 Monday-Friday with weekends on a rota Training in London (Travel & Accommodation Provided) This is an exciting opportunity to join a successful, growing company where you can develop a range of new skills and have the opportunity to earn bonus as a team on top of your salary! You will be responsible for assisting customers face-to-face, over the phone and via email to discuss their requirements and offer effective solutions. You will up-sell additional products and services where possible whilst dealing with enquiries and converting them to orders. Hours of work: Monday-Friday with weekends on a rota Description of the role: Identifying and quantifying the potential leads for each customer. Dealing with enquiries via the website, face-to-face and over the phone. Maintaining a clean and tidy environment for all staff and customers. Completing all administrative duties. Working as a team to achieve targets. About you: Experience of working within a customer focussed environment. Able to communicate with customers over the phone, face-to-face and via email. Effective up-selling skills and able to work to targets. IT literate including Microsoft Office and using bespoke systems. Able to attend training in London (travel and accommodation provided and more details can be provided) If you have a Customer Service or Retail background with the desire to develop a career and gain new experience, please don\’t hesitate to apply now
Customer Sales Advisor employer: Fabric Recruitment Ltd
Contact Detail:
Fabric Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you confidently discuss solutions with customers and demonstrate your ability to up-sell effectively.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with customers face-to-face, over the phone, and via email, being articulate and personable is key to making a great impression.
✨Tip Number 3
Research common customer queries and effective responses. Being prepared with answers can help you handle enquiries smoothly and convert them into orders more efficiently.
✨Tip Number 4
Show enthusiasm for teamwork. Highlighting your ability to work collaboratively towards targets will resonate well with us, as we value team success in achieving our goals.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise your communication skills and any previous roles where you successfully up-sold products or services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've assisted customers in the past and how you can contribute to the company's success.
Highlight IT Skills: Since the role requires IT literacy, ensure you mention your proficiency with Microsoft Office and any bespoke systems you've used. This will demonstrate your ability to adapt to their tools quickly.
Showcase Teamwork Experience: In your application, include examples of how you've worked as part of a team to achieve targets. This is crucial for the role, so make it clear how you can contribute to a collaborative environment.
How to prepare for a job interview at Fabric Recruitment Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your experience in customer-focused environments. Share specific examples of how you've successfully assisted customers, whether face-to-face, over the phone, or via email.
✨Demonstrate Up-Selling Techniques
Prepare to discuss your up-selling skills. Think of instances where you effectively identified opportunities to offer additional products or services and how that benefited both the customer and your previous employer.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their offerings will help you answer questions more confidently and show your genuine interest in the role.
✨Prepare for Teamwork Questions
Since the role involves working as a team to achieve targets, be ready to discuss your experiences in collaborative settings. Highlight how you contributed to team success and how you handle challenges within a group.
