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- Tasks: Assist customers face-to-face, over the phone, and via email to provide effective solutions.
- Company: Join a successful, growing company with opportunities for skill development and team bonuses.
- Benefits: Enjoy training in London with travel and accommodation covered, plus potential bonuses.
- Why this job: Gain valuable experience in customer service while working in a supportive team environment.
- Qualifications: Experience in customer-focused roles, strong communication skills, and IT literacy required.
- Other info: Work Monday to Friday with weekends on a rota; perfect for students seeking flexible hours.
Birmingham (Close to Birmingham New Street Station)
£24,000
Monday-Friday with weekends on a rota
Training in London (Travel & Accommodation Provided)
This is an exciting opportunity to join a successful, growing company where you can develop a range of new skills and have the opportunity to earn bonus as a team on top of your salary!
You will be responsible for assisting customers face-to-face, over the phone and via email to discuss their requirements and offer effective solutions.
You will up-sell additional products and services where possible whilst dealing with enquiries and converting them to orders.
Hours of work: Monday-Friday with weekends on a rota
Description of the role:
- Identifying and quantifying the potential leads for each customer.
- Dealing with enquiries via the website, face-to-face and over the phone.
- Maintaining a clean and tidy environment for all staff and customers.
- Completing all administrative duties.
- Working as a team to achieve targets.
About you:
- Experience of working within a customer focussed environment.
- Able to communicate with customers over the phone, face-to-face and via email.
- Effective up-selling skills and able to work to targets.
- IT literate including Microsoft Office and using bespoke systems.
- Able to attend training in London (travel and accommodation provided and more details can be provided)
If you have a Customer Service or Retail background with the desire to develop a career and gain new experience, please don't hesitate to apply now.
Customer Sales Advisor employer: Fabric Recruitment Ltd
Contact Detail:
Fabric Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you engage with customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills. Since the role involves face-to-face, phone, and email interactions, being able to articulate your thoughts clearly and confidently is crucial.
✨Tip Number 3
Showcase your up-selling abilities. Think of examples from your past experiences where you successfully upsold products or services, as this will highlight your capability to meet targets.
✨Tip Number 4
Be prepared to discuss your teamwork experience. We value collaboration, so sharing instances where you've worked effectively in a team can set you apart from other candidates.
We think you need these skills to ace Customer Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or retail. Emphasise any roles where you successfully communicated with customers and achieved sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've effectively dealt with customer enquiries and successfully up-sold products in the past.
Highlight IT Skills: Since the role requires IT literacy, ensure you mention your proficiency with Microsoft Office and any bespoke systems you've used. This will demonstrate your ability to adapt to their tools quickly.
Show Enthusiasm for Training: Express your eagerness to attend training in London. Highlight your willingness to learn and develop new skills, which aligns with the company's growth opportunities.
How to prepare for a job interview at Fabric Recruitment Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer-focused roles. Share specific examples of how you've successfully assisted customers, resolved issues, or upsold products in the past.
✨Demonstrate Effective Communication
Since the role involves communicating with customers via phone, face-to-face, and email, practice articulating your thoughts clearly. Be prepared to discuss how you adapt your communication style to suit different customer needs.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your sales techniques. Think about how you would approach a customer enquiry and practice your responses to common scenarios.
✨Research the Company and Its Products
Familiarise yourself with the company’s offerings and values. This will not only help you answer questions more effectively but also show your genuine interest in the position and the company.
