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- Tasks: Lead and manage the Housekeeping team, ensuring top-notch service and guest satisfaction.
- Company: Fable Terrace Downs Resort offers luxury stays and a stunning golf course experience.
- Benefits: Enjoy paid birthday leave, career growth opportunities, and access to hospitality courses.
- Why this job: Join a dynamic team in a beautiful location, making memorable experiences for guests.
- Qualifications: 5 years in hospitality, 2 years in Housekeeping Management, and a valid NZ driver's licence required.
- Other info: Flexible shifts and a focus on employee well-being make this a great workplace.
The predicted salary is between 30000 - 42000 £ per year.
The stunning Fable Terrace Downs Resort, boasting a championship style golf course, is looking for a hands-on, experienced Head Housekeeper to lead our Housekeeping Team!
Reporting to the Resort Manager, you will oversee the leadership and management of the Housekeeping team, ensuring the effective operation of the department on a daily basis. As the leader of this key operational department you will communicate with your team and other departments, implementing effective procedures to ensure all guests’ expectations are met and brand standards maintained. You must have the ability to balance guest expectations, employee leadership and maintain profitability.
You have excellent communication and organisational skills with the ability to motivate a great team.This role requires a balance of supervision and hands-on assistance with strong attention to detail.
Due to the remote location of the Resort, you will need to have your own transportation.
Key Responsibilities:
Manage and be involved daily in the upkeep and presentation of the Resort Villas
Manage payroll and expenses with budgeted parameters
Set, implement and review service standards in line with Fable brand guidelines
Monitor guest feedback by addressing guest service issues and complaints
Liaise with maintenance to ensure the asset is maintained and any safety hazards in Front and Back of House areas of the property are addressed
Recruitment/Selection and Induction of Team Members
Training, Development and Mentoring of staff
Motivate and Coordinate the Housekeeping Team to achieve department objectives
Maintaining a good working relationship with all departments
Skills and Requirements:
Minimum 5 years’ hospitality experience, including at least 2 years\’ experience in Housekeeping Management
Knowledge of KPI and Budget
Experience in rostering and budget controlling
First Aid certificate
Proven leadership experience, the ability to lead by example and be hands on when business demands.
Flexibility to work rostered shifts
Hold NZ citizenship, permanent residency or a current valid work visa
NZ Driver\’s License
“A story that stays with you”
At Fable Hotels and Resorts, we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality. Your well-being is our top priority, along with providing you with endless career and growth opportunities, fantastic rewards and recognition, flexibility to suit your lifestyle and enjoy your birthday off!
The world is yours to explore, so join us today to start an adventure of a lifetime!
What we offer at Fable Hotels:
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We’d love to talk to you
To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
- Do you have professional housekeeping experience? How many years\’ experience do you have as a housekeeper? Do you have a current New Zealand driver\’s licence? Do you have experience preparing work rosters? Which of the following statements best describes your right to work in New Zealand? How would you rate your English language skills? What\’s your expected annual base salary? How many years\’ experience do you have as a Housekeeping Manager?
Hospitality & Tourism 101-1,000 employees
As a leading brand in New Zealand luxury hotels, Fable curates exceptional stays in remarkable accommodation around New Zealand. Each location presents an unforgettable story of its own, waiting for our guests to put their very own mark on it.
As a leading brand in New Zealand luxury hotels, Fable curates exceptional stays in remarkable accommodation around New Zealand. Each location presents an unforgettable story of its own, waiting for our guests to put their very own mark on it.
Perks and benefits Paid Birthday Leave Endless career and growth opportunities Fantastic rewards and recognition initiatives Free access to hundreds of Hospitality courses A variety of amazing corporate discounts
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Head Housekeeper employer: Fablehotelsandresorts
Contact Detail:
Fablehotelsandresorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Familiarise yourself with the Fable brand and its values. Understanding their commitment to guest experience and service standards will help you align your approach during interviews and discussions.
✨Tip Number 2
Prepare examples of your leadership experience in housekeeping. Be ready to discuss specific situations where you motivated your team or improved service standards, as this will demonstrate your hands-on management style.
✨Tip Number 3
Network with current or former employees of Fable Hotels. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Highlight your flexibility and problem-solving skills. Given the remote location of the resort, showcasing your ability to adapt and handle challenges effectively will make you a more attractive candidate.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in housekeeping management. Focus on your leadership skills, budget management, and any specific achievements that demonstrate your ability to meet guest expectations and maintain brand standards.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and detail how your experience aligns with the responsibilities of the Head Housekeeper role. Mention your hands-on approach and ability to motivate a team, as these are key aspects of the job.
Highlight Relevant Skills: When answering application questions, emphasise your communication and organisational skills. Provide examples of how you've successfully managed a team, addressed guest feedback, and implemented service standards in previous roles.
Prepare for Questions: Anticipate questions related to your experience in housekeeping management, your approach to team motivation, and how you handle guest complaints. Be ready to discuss your understanding of KPIs and budget control, as these are crucial for the role.
How to prepare for a job interview at Fablehotelsandresorts
✨Showcase Your Leadership Skills
As a Head Housekeeper, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your communication and motivational skills.
✨Know the Brand Standards
Familiarise yourself with Fable's brand guidelines and service standards. Be ready to discuss how you would implement these in your role and ensure that guest expectations are consistently met.
✨Prepare for Budget Discussions
Since managing payroll and expenses is a key responsibility, brush up on your knowledge of budgeting and KPIs. Be prepared to discuss your experience with budget control and how you've successfully managed costs in previous roles.
✨Demonstrate Attention to Detail
Attention to detail is crucial in housekeeping. During the interview, highlight specific instances where your keen eye for detail has improved service quality or resolved guest complaints effectively.