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- Tasks: Welcome guests, assist with luggage, and recommend local activities.
- Company: Fable Hotels offers luxury stays across New Zealand with unique experiences.
- Benefits: Enjoy paid birthday leave, flexible schedules, and access to hospitality courses.
- Why this job: Join a passionate team and create memorable experiences for guests from around the world.
- Qualifications: Previous hotel experience preferred; must have excellent communication skills and a valid NZ driver's licence.
- Other info: Opportunities for career growth and recognition await you!
The predicted salary is between 24000 - 36000 £ per year.
At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.
The world is yours to explore, so join us today to start y off! an adventure of a lifetime!
About the role:
We are looking for a talented and passionate Concierge to assist Front Office team to deliver outstanding guest service experience at Fable Christchurch Hotel.
The right person for this role consistently has a proactive attitude towards our guests, making them feel special and naturally welcome to our hotel. You have a passion to provide excellent customer services and strive to improve on your services. This position will give you the unique opportunity to engage with a variety of guest, both from New Zealand and internationally who have high expectations around quality, personal and unique experiences.
Responsibilities will include:
• Welcoming guests & assisting with luggage and parking
• Answering guest queries
• Recommend & organize tours, activities, restaurant reservations
• Deal with challenging situations and special requests
• To be a role model for the team when it comes to delivering exceptional guest service.
• Maintain, share and inculcate the brand standards of the hotel across the Concierge team in conjunction with the Head of Department
The ideal candidate will have:
• Previous experience in a similar role within a hotel environment is preferred
• Physically able to lift and carry luggage
• Excellent communication skills, both written and verbal
• New Zealand citizenship, residency or a current valid work permit.
• Immaculate personal presentation and grooming standards.
• Full New Zealand Driver\’s License a must be able to drive both manual and automatic
• The ability to multi-task and deliver on time; as well as flexibility to work evening shifts, including weekends
• The flexibility to work on a rotating roster
• An exceptional can-do attitude that is continuously looking at ways to enhance on our guests experience
What we offer at CPG Hotels:
Paid Birthday Off
Staff meals
Discounted car parking
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Flexible schedule to suit your lifestyle
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We’d love to talk to you!
To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.
Unlock job insights
Salary match Number of applicants Skills match
Your application will include the following questions:
- Do you have a current New Zealand driver\’s licence? Do you have customer service experience? Which of the following statements best describes your right to work in New Zealand? How many years\’ experience do you have as a concierge? How would you rate your English language skills? How much notice are you required to give your current employer?
Hospitality & Tourism 101-1,000 employees
As a leading brand in New Zealand luxury hotels, Fable curates exceptional stays in remarkable accommodation around New Zealand. Each location presents an unforgettable story of its own, waiting for our guests to put their very own mark on it.
As a leading brand in New Zealand luxury hotels, Fable curates exceptional stays in remarkable accommodation around New Zealand. Each location presents an unforgettable story of its own, waiting for our guests to put their very own mark on it.
Perks and benefits Paid Birthday Leave Endless career and growth opportunities Fantastic rewards and recognition initiatives Free access to hundreds of Hospitality courses A variety of amazing corporate discounts
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.
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Concierge employer: Fablehotelsandresorts
Contact Detail:
Fablehotelsandresorts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge
✨Tip Number 1
Familiarise yourself with the local area and attractions in Christchurch. As a Concierge, you'll be expected to recommend tours and activities, so having a good knowledge of what's available will help you stand out.
✨Tip Number 2
Practice your communication skills, especially in handling challenging situations. Being able to remain calm and professional while addressing guest concerns is crucial in this role.
✨Tip Number 3
Showcase your proactive attitude by thinking of ways to enhance guest experiences. Prepare examples of how you've gone above and beyond in previous roles to demonstrate your commitment to exceptional service.
✨Tip Number 4
Network with professionals in the hospitality industry. Attend local events or join online forums to connect with others who can provide insights or even referrals for the Concierge position at Fable Hotels.
We think you need these skills to ace Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any previous roles as a concierge. Emphasise your customer service skills and any specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for hospitality and your proactive attitude towards guest service. Mention specific examples of how you've gone above and beyond for guests in the past, and why you believe you're a great fit for Fable Hotels.
Highlight Relevant Skills: When answering application questions, focus on your communication skills, ability to multi-task, and any experience dealing with challenging situations. Be sure to mention your New Zealand driver's licence and your flexibility to work various shifts.
Show Enthusiasm: Let your personality shine through in your application. Fable Hotels is looking for someone who is not only qualified but also enthusiastic about providing exceptional service. Use a friendly tone and convey your excitement about the opportunity to join their team.
How to prepare for a job interview at Fablehotelsandresorts
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenging situations you've faced in past jobs and how you resolved them. Fable Hotels values a proactive attitude, so highlight your ability to think on your feet and handle special requests with ease.
✨Know the Local Area
Familiarise yourself with Christchurch and its attractions. Being able to recommend tours, activities, and restaurants will show that you're ready to assist guests and enhance their experience right from the start.
✨Dress to Impress
Since immaculate personal presentation is crucial for this role, ensure you dress smartly for the interview. This not only reflects your understanding of the hotel's standards but also demonstrates your commitment to professionalism.