Information Technology Support Lead in London

Fabergé is one of the most iconic names in global luxury, synonymous with exceptional craftsmanship, artistic mastery and historic significance. Founded in 1842, the house became legendary when Peter Carl Fabergé created the ingenious Imperial Easter Eggs for the Romanov family between 1885 and 1916. Today, Fabergé continues this legacy through extraordinary jewellery, watches and objets d’art for a discerning international clientele. As the business continues to grow and modernise, technology plays an increasingly important role in enabling operational excellence, security and scalability across all functions. We are seeking a proactive and experienced IT Support to help with this evolution.

The Role

This is a hands‑on IT support role responsible for maintaining and supporting Fabergé’s day‑to‑day IT systems and infrastructure. The role focuses on ensuring employees have reliable, secure and efficient access to the tools and systems they need to work effectively across a hybrid, global environment. The successful candidate will provide technical support, assist with system administration, and help improve IT processes where possible. They will work closely with internal teams and external providers to resolve issues, maintain systems, and support the rollout of new tools and technologies. This role is well suited to someone who enjoys practical, operational IT work, problem‑solving, and delivering a high standard of user support in a fast‑paced business environment.

Key Responsibilities

• IT Support & User Assistance
  • Provide day‑to‑day IT support to employees across hardware, software and business systems.
  • Troubleshoot and resolve issues relating to laptops, mobile devices, printers, Microsoft 365 and user accounts.
  • Support both office‑based and remote users in a timely and professional manner.
  • Manage and prioritise support tickets to ensure issues are resolved efficiently.
  • Assist with onboarding and off‑boarding of employees, including device setup and account management.
• Systems Administration
  • Support and maintain Microsoft 365, Azure Active Directory and device management platforms such as Intune.
  • Assist with management of laptops, mobile phones and office IT equipment.
  • Maintain user access, permissions and security settings across business systems.
  • Help ensure systems are reliable, secure and operating effectively.
  • Support business applications including ERP and finance platforms where required.
• Security & Best Practice
  • Follow and support IT security best practices including MFA, password policies and endpoint protection.
  • Assist with maintaining secure access to systems and devices.
  • Help promote good cybersecurity awareness across the business.
  • Ensure company devices and systems remain compliant with internal IT policies.
• Projects & Improvements
  • Support system upgrades, migrations and rollout of new tools or technologies.
  • Assist in improving IT processes and user experience across the business.
  • Maintain clear documentation for IT procedures and support processes.
  • Work with external IT providers and vendors when needed.

Candidate Profile

• 3+ years’ experience in an IT support, systems support or desktop support role.
• Strong working knowledge of Microsoft 365 and Windows environments.
• Experience supporting Azure Active Directory and device management tools such as Intune is desirable.
• Good troubleshooting skills across hardware, software and basic networking issues.
• Comfortable supporting both technical and non‑technical users.
• Organised, proactive and able to manage multiple support requests.
• Strong communication and customer service skills.

Preferred Experience

• Experience supporting ERP or finance systems would be beneficial.
• Exposure to cybersecurity best practices and user account administration.
• Previous experience working in a growing business or multi‑site environment.
• Microsoft certifications are advantageous but not essential.

Why This Role Matters

As Fabergé continues to grow, the effectiveness of its technology infrastructure becomes increasingly critical. This role is central to ensuring that systems are secure, scalable and aligned with the needs of a modern luxury business. From enabling seamless day‑to‑day operations to supporting long‑term growth, the IT Support Lead will play a key role in building a robust and future‑ready technology environment.