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- Tasks: Maintain and repair automatic door systems, providing expert technical support.
- Company: FAAC Entrance Solutions delivers innovative automatic door systems across various sectors.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on quality service and customer satisfaction in a growing industry.
- Qualifications: BS7036/EN16005 certification and experience with automatic doors preferred; valid driving license required.
- Other info: Candidates must be London-based for site visits and teamwork.
The predicted salary is between 34000 - 37000 £ per year.
FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for dedicated and skilled Service Engineers to join our remote team.
As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimizing our clients’ automatic door systems. You will be the go-to expert for technical issues, providing remote and on-site support when required. Although this role is remote, candidates must be London-based to attend site visits and collaborate effectively with the team.
Key Responsibilities:- Complete PPM, reactive, and modernization/upgrade calls.
- Provide customer and colleague technical support and product modernization recommendations.
- Conduct door safety checks, investigate incidents, and address customer complaints.
- Offer on-site customer support to EQS customers.
- Adhere to company processes and procedures; identify opportunities for improvement.
- Deliver excellent customer service while maintaining QHSE compliance.
- Manage and maintain your tablet/paperwork, stock, vehicle, uniform, and PPE.
- Follow all customer-specific on-site procedures for arrival, work, and departure.
- Complete mandatory safety checks after all calls.
- Participate in OOH rota duty.
- Team player attitude.
- Flexible approach to working hours.
- BS7036/EN16005 certification.
- Previous experience working on automatic doors is highly desirable.
- Full valid driving license.
- CSCS Card.
Service Engineer London, GB Remote (within locations) FAAC Entrance Solutions UK £34.27k - £37.[...] employer: FAAC Spa
Contact Detail:
FAAC Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer London, GB Remote (within locations) FAAC Entrance Solutions UK £34.27k - £37.[...]
✨Tip Number 1
Familiarise yourself with the latest technologies and standards in automatic door systems. Being knowledgeable about BS7036/EN16005 certification will not only boost your confidence but also show potential employers that you are serious about your professional development.
✨Tip Number 2
Network with professionals in the automatic doors and access solutions industry. Attend relevant trade shows or local meetups to connect with others who might provide insights or even referrals for job opportunities at FAAC Entrance Solutions.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled technical issues in the past. Highlighting your problem-solving skills and customer service experience during interviews can set you apart from other candidates.
✨Tip Number 4
Make sure you have a solid understanding of QHSE compliance and safety checks related to automatic doors. Being able to demonstrate your commitment to safety and quality will resonate well with the hiring team at FAAC Entrance Solutions.
We think you need these skills to ace Service Engineer London, GB Remote (within locations) FAAC Entrance Solutions UK £34.27k - £37.[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automatic doors and access solutions. Include specific examples of previous roles where you maintained or repaired similar systems, as this will demonstrate your suitability for the Service Engineer position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the industry and your technical expertise. Mention your BS7036/EN16005 certification and any relevant experience with customer service, as these are key aspects of the role.
Highlight Teamwork and Flexibility: In your application, emphasise your ability to work as part of a team and your flexible approach to working hours. Provide examples of how you've successfully collaborated with colleagues in past roles, especially in remote settings.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Service Engineer role.
How to prepare for a job interview at FAAC Spa
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of automatic doors and access solutions. Be prepared to discuss your previous experience, especially any relevant certifications like BS7036/EN16005, as well as how you've handled technical issues in the past.
✨Showcase Your Customer Service Skills
Since this role involves a lot of customer interaction, be ready to share examples of how you've provided excellent customer service. Highlight any experiences where you resolved complaints or provided support, as this will demonstrate your ability to handle client relationships effectively.
✨Demonstrate Team Spirit
FAAC Entrance Solutions values a team player attitude. Be prepared to discuss how you've collaborated with colleagues in previous roles, and share specific instances where teamwork led to successful outcomes.
✨Be Ready for Flexibility
This position requires a flexible approach to working hours. During the interview, express your willingness to adapt to different schedules and participate in out-of-hours duties, showing that you're committed to meeting the company's needs.
