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- Tasks: Maintain and repair automatic door systems, providing expert technical support.
- Company: FAAC Entrance Solutions delivers innovative automatic door systems across various sectors.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Join a dynamic team, make a real impact, and enhance your technical skills in a growing industry.
- Qualifications: Experience with automatic doors is preferred; a full driving licence and CSCS Card are required.
- Other info: This role is remote but requires London-based candidates for site visits.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Service Engineers – Automatic Doors (Remote, London-Based)
Location: Remote (London-based candidates only)
Job Type: Full-time
Industry: Automatic Doors / Access Solutions
Start Date: ASAP
Salary: Competitive, based on experience
FAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.
As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you’ll need to be London-based to attend site visits and collaborate with other team members effectively.
Key Responsibilities:
- Completion of PPM, reactive & modernization/upgrade calls.
- To provide customer & colleague technical support & product modernization recommendations.
- Completing door safety checks & investigating door incidents & customer complaints.
- To provide on site customer support to EQS customers.
- To adhere to company processes & procedures & highlight improvement opportunities.
- Delivering customer service & maintaining QHSE compliance at all times.
- Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.
- To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.
- To complete mandatory box tests after all calls.
- OOH rota duty.
What We\’re Looking For:
- To be a Team Player.
- To offer a flexible approach to working hours.
EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005
EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.
SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.
OTHER REQUIREMENTS: CSCS Card.
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Service Engineer employer: FAAC Spa
Contact Detail:
FAAC Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the latest technologies and standards in automatic door systems. This will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the automatic doors industry, especially those who work in London. Attend relevant events or join online forums to connect with potential colleagues and learn about job opportunities.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved technical issues or improved processes in previous roles. Real-life examples can make a strong impression during interviews.
✨Tip Number 4
Showcase your customer service skills by preparing to talk about how you’ve handled difficult situations with clients. Emphasising your ability to maintain QHSE compliance while delivering excellent service will set you apart.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automatic doors or access solutions. Include specific examples of previous roles where you maintained or repaired similar systems, as this will demonstrate your suitability for the Service Engineer position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of customer service and technical support in maintaining automatic door systems, and how your skills align with their needs.
Highlight Relevant Qualifications: Clearly list any relevant qualifications such as BS7036/EN16005 and your CSCS Card. If you have additional certifications or training related to automatic doors, be sure to include those as well.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities, especially in technical situations. Discuss how you've successfully handled customer complaints or technical issues in the past, as this is crucial for the role.
How to prepare for a job interview at FAAC Spa
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of automatic doors and access solutions. Be prepared to discuss specific systems you've worked with and any relevant certifications, like BS7036/EN16005, that you hold.
✨Show Your Problem-Solving Skills
As a Service Engineer, you'll need to demonstrate your ability to troubleshoot and resolve issues efficiently. Prepare examples of past experiences where you've successfully handled technical problems or customer complaints.
✨Emphasise Teamwork and Flexibility
Since this role requires collaboration with other team members and flexibility in working hours, be ready to share instances where you've worked effectively in a team and adapted to changing schedules or demands.
✨Highlight Customer Service Experience
Customer service is key in this role. Be prepared to discuss how you've provided excellent support in previous positions, including any specific strategies you used to ensure customer satisfaction.
