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- Tasks: Maintain and repair automatic door systems while providing expert technical support.
- Company: FAAC Entrance Solutions delivers innovative automatic door systems across various sectors.
- Benefits: Enjoy a competitive salary, remote work flexibility, and opportunities for professional growth.
- Why this job: Join a dynamic team focused on quality service and customer satisfaction in a growing industry.
- Qualifications: Experience with automatic doors is preferred; a full driving licence and CSCS Card are required.
- Other info: This role is remote but requires Scotland-based candidates for site visits.
The predicted salary is between 28800 - 42000 £ per year.
Overview Job Title: Service Engineers – Automatic Doors (Remote, London-Based)Location: Remote (London-based candidates only)Job Type: Full-timeIndustry: Automatic Doors / Access SolutionsStart Date: ASAPSalary: Competitive, based on experienceFAAC Entrance Solutions is a provider of automatic door systems, committed to delivering high-quality service and innovative solutions for a wide range of clients across commercial, industrial, and public sectors. As we continue to grow, we are looking for a number of dedicated and skilled Service Engineers to join our remote team.As a Service Engineer, you will play a crucial role in maintaining, repairing, and optimising our clients\’ automatic door systems. You will be the go-to expert for technical issues, providing both remote and on-site support when required. Although this role is remote, you\’ll need to be London-based to attend site visits and collaborate with other team members effectively.
Responsibilities Completion of PPM, reactive & modernization/upgrade calls.To provide customer & colleague technical support & product modernization recommendations.Completing door safety checks & investigating door incidents & customer complaints.To provide on site customer support to EQS customers.To adhere to company processes & procedures & highlight improvement opportunities.Delivering customer service & maintaining QHSE compliance at all times.Management & maintenance of your Tablet/paperwork, stock, vehicle, uniform & PPE.To comply with all customer specific on site arrival/pre-work/working/departure processes & procedures.To complete mandatory box tests after all calls.OOH rota duty.
What We\’re Looking For To be a Team Player.To offer a flexible approach to working hours.
Education / Qualifications EDUCATION / QUALIFICATIONS REQUIRED: BS7036/EN16005
Experience EXPERIENCE REQUIRED: Previous knowledge and experience of working on automatic doors is highly desirable.
Skills / Languages SKILLS / LANGUAGES REQUIRED: English & other qualifications – Full current driving licence.OTHER REQUIREMENTS: CSCS Card.
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Service Engineer employer: FAAC Group
Contact Detail:
FAAC Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the specific types of automatic doors and access solutions that FAAC Entrance Solutions provides. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of FAAC Entrance Solutions on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 3
Prepare to discuss your previous experience with automatic doors or similar systems in detail. Be ready to share specific examples of how you've handled technical issues or provided customer support, as this will showcase your expertise and problem-solving skills.
✨Tip Number 4
Since the role is remote, emphasise your ability to work independently and manage your time effectively. Highlight any past experiences where you successfully worked remotely or managed projects without direct supervision.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in automatic doors and access solutions. Emphasise any previous roles where you provided technical support or completed maintenance tasks, as these are key responsibilities for the Service Engineer position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to handle technical issues and provide excellent customer service, which are crucial for this position.
Highlight Relevant Qualifications: Clearly list your qualifications, such as BS7036/EN16005 and any other relevant certifications. If you have a CSCS Card, make sure to mention it, as it is a requirement for the job.
Showcase Your Team Player Skills: Since the role requires collaboration with team members, include examples of how you've successfully worked in teams in the past. This will demonstrate your ability to be a flexible and cooperative colleague.
How to prepare for a job interview at FAAC Group
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of automatic doors and access solutions. Be prepared to discuss specific systems you've worked with and any relevant certifications, like BS7036/EN16005.
✨Show Your Problem-Solving Skills
During the interview, be ready to share examples of how you've tackled technical issues in the past. Highlight your experience with PPM, reactive calls, and how you’ve handled customer complaints effectively.
✨Demonstrate Team Spirit
Since this role requires collaboration with other team members, emphasise your ability to work well in a team. Share experiences where you’ve successfully collaborated on projects or supported colleagues.
✨Be Ready for Scenario Questions
Prepare for questions that may involve real-life scenarios you could face as a Service Engineer. Think about how you would handle on-site support, safety checks, and compliance with company procedures.