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For Companies At a Glance
- Tasks: Help users by resolving tickets and providing top-notch support via Freshdesk.
- Company: Join F6S, a fast-growing company empowering startups and founders globally.
- Benefits: Enjoy flexible hours, time off, and a fun work environment with career growth.
- Other info: Remote role with opportunities for personal and professional development.
- Why this job: Make a real impact by supporting innovative startups and enhancing user experiences.
- Qualifications: 3 years in product/customer support and experience with ticketing systems required.
The predicted salary is between 24000 - 36000 £ per year.
About F6S
F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for over 6 million founders, startups and companies of all sizes, top companies, governments and growth programs. We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members.
This is a remote role that you can do from anywhere in India. We are seeking a Product Support Representative to help us handle tickets via Freshdesk and email. You will have multiple scenarios and test cases to solve which will keep you engaged and challenged.
On a typical day as a Product Support Representative, you will:
- Resolve tickets from end-users
- Decide responses to user issues based on specifications and templates
- Maximise the First Contact Resolution rate by understanding each problem and resolving it using our tools and processes
- Communicate with end-users in a friendly and effective way to deliver a high-quality and positive experience
- Gain an in-depth understanding of how the F6S site works to provide awesome support to end-users
Ideal work schedule: 9.30 AM - 6.30 PM or 2.30 PM - 10.30 PM IST (with 1 hour break).
Desired profile:
- At least 3 years of experience in Product/Customer Support in a product-based company
- Experience working with Freshdesk/Zendesk, or other ticketing systems
- Recent experience in a high-volume, low-value user interaction environment
- Experience in website troubleshooting/resolving issues
- Basic understanding of web applications
- The ability to handle a large volume of tickets daily
- Excellent verbal and written English
- Team-player
Perks:
- Flexible working hours
- Time off
- Fun and rewarding environment with skill and career progression
- Birthday gifts :)
Growing at F6S
F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.
Product Support Representative (Remote) employer: F6S
Contact Detail:
F6S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support Representative (Remote)
✨Tip Number 1
Get to know the company inside out! Research F6S, its mission, and how it supports startups. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be handling tickets and resolving user issues, try simulating some common scenarios you might face. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Show off your communication skills! During interviews, focus on how you can convey complex information in a friendly and clear manner. Remember, it's all about delivering a positive experience to users, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly. Don’t miss out on this opportunity!
We think you need these skills to ace Product Support Representative (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Support Representative role. Highlight your experience with ticketing systems like Freshdesk or Zendesk, and showcase how you've tackled user issues in the past.
Show Off Your Communication Skills: Since you'll be interacting with end-users, it's crucial to demonstrate your excellent verbal and written English skills. Use clear and friendly language in your application to reflect how you would communicate with users.
Highlight Relevant Experience: Don’t forget to mention your experience in a high-volume support environment. Share specific examples of how you've resolved tickets efficiently and maximised First Contact Resolution rates in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the hiring process!
How to prepare for a job interview at F6S
✨Know the Product Inside Out
Before your interview, take some time to explore the F6S platform. Familiarise yourself with its features and how it helps startups. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you successfully resolved customer issues. Highlight your approach to troubleshooting and how you maximised First Contact Resolution. This is key for a Product Support Representative role!
✨Practice Friendly Communication
Since you'll be communicating with end-users, practice conveying information clearly and positively. Role-play common scenarios with a friend or family member to get comfortable with delivering support in a friendly manner.
✨Be Ready for Ticketing System Questions
Brush up on your knowledge of Freshdesk or similar ticketing systems. Be prepared to discuss how you've used these tools in the past to manage high volumes of tickets efficiently. This will demonstrate your readiness for the role.