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For Companies At a Glance
- Tasks: Provide first-line software support for popular platforms like Google Workspace and Microsoft 365.
- Company: F6S helps startups grow by offering funding, grants, and growth programmes.
- Benefits: Enjoy flexible hours, continuous training, paid vacation, and birthday gifts!
- Why this job: Join a fast-growing company that values your growth and offers a fun work environment.
- Qualifications: 2+ years in IT support, strong experience with Google, Microsoft, or AWS admin functionalities.
- Other info: This is a fully remote role, allowing you to work from anywhere!
The predicted salary is between 30000 - 42000 £ per year.
About F6S
F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs. We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.
About the role
This role provides first-line software support for popular software like Google Workspace, Microsoft, AWS and other popular solutions. On a typical day as an IT Support Engineer, you will:
- Provide first-line software support to company end-users.
- Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office, Licenses), AWS and other popular solutions.
- Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line.
- Follow specifications and documentation for each software vendor platform to diagnose and resolve common issues at first-line.
Desired profile
- 2+ years of experience in IT or Technical Support in a managed service provider (MSP) environment.
- Experience supporting a high volume of clients at first-line support.
- Strong experience with either Google Workspace (Google Workspace Admin panel), Microsoft (Microsoft Admin Portal) or AWS admin functionality.
- Strong experience with license management for Google, Microsoft or AWS.
- Strong experience working in a ticketing system.
- Experience working in a KPI driven environment.
- Excellent English communication skills (written and verbal).
Perks
- Flexible working hours.
- Fun and rewarding environment with skill and career progression.
- Continuous technical training and certification.
- Paid vacation allowance.
- Birthday gifts :)
Growing at F6S
F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.
IT Support Specialist (Remote) employer: F6S
Contact Detail:
F6S Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Specialist (Remote)
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Google Workspace, Microsoft 365, and AWS. Having hands-on experience or certifications in these platforms can significantly boost your confidence and demonstrate your expertise during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills by practising common issues that users face with the software listed. Being able to articulate how you would resolve these problems can set you apart from other candidates.
✨Tip Number 3
Since this is a remote role, ensure you have a reliable internet connection and a quiet workspace. During the interview, mention your setup to show that you're prepared for remote work and can provide support without interruptions.
✨Tip Number 4
Highlight any experience you have with ticketing systems and KPI-driven environments. Be ready to discuss how you've managed high volumes of support requests and met performance metrics in previous roles.
We think you need these skills to ace IT Support Specialist (Remote)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements and responsibilities of the IT Support Specialist role. Tailor your application to highlight relevant experience with software like Google Workspace, Microsoft 365, and AWS.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2+ years of experience in IT or Technical Support, particularly in a managed service provider environment. Mention any specific instances where you provided first-line support and resolved issues effectively.
Showcase Communication Skills: Since excellent English communication skills are essential for this role, ensure that your application is well-written and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Tailor Your Cover Letter: Craft a personalised cover letter that explains why you are a great fit for F6S. Mention your passion for helping others and how your skills align with their mission to support founders and startups.
How to prepare for a job interview at F6S
✨Know Your Software Inside Out
Make sure you have a solid understanding of the software you'll be supporting, especially Google Workspace, Microsoft 365, and AWS. Familiarise yourself with common issues and solutions, as well as the admin panels for these platforms.
✨Demonstrate Your Communication Skills
Since excellent English communication skills are crucial for this role, practice explaining technical concepts in simple terms. Be prepared to showcase your ability to communicate effectively with end-users during the interview.
✨Showcase Your Experience with Ticketing Systems
Be ready to discuss your experience with ticketing systems and how you've managed high volumes of support requests. Highlight any specific metrics or KPIs you've achieved in previous roles to demonstrate your effectiveness.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of examples from your past experience where you successfully resolved issues for clients, and be ready to walk the interviewer through your thought process.
